Education

• Matric
• 1 year Sales & Marketing related qualification at NQF level 5

Knowledge and experience

• Proficient with the understating an application of INCOTERMS
• 2-3 years working experience as a KAM with at least 5 years in the clearing and forwarding industry.
• Operations background would be a distinct advantage.
• Servicing & Sales, International Trade principles & practice
• Macro and Micro factors impacting the business environment.
• Understanding of statutory charges and application of revenue generating charges
• Company Standard trading conditions and liability limitations
• Terms of payment and relevant finance fees. CRM tools, INCOTERMS
• Carrier & depot conditions of trade. National currencies and international codes
• Computer literacy (Intermediate competency utilising Microsoft packages including Word, Excel, Power Point, Share Point and Outlook. Verbal communication – advanced
• Business acumen. Presentation & Negotiation skills - intermediate
• Client/service orientation. Situation analysis & problem solving
• Judgment & decision making. Creative & innovative thinking
• Action & result orientation

Advantageous attributes

• Customer service orientation - Able to handle a demanding customer environment.
• Good problem-solving and decision-making skills.
• Ability to handle pressure.
• Can communicate within the team and contribute to the overall success of the team.
• Adaptable as this is a constantly changing environment.

Overall responsibilities include 

• Retain and grow the current book of Business and record client information
• Support credit control in the management of the clients credit application
• Client Servicing
• Report on Servicing Activities
• Comply with the requirements of the quality management system