Job Specification

New Account Representative - Outbound Dialling (Phone/Email Process) - South Africa

START DATE: ASAP

YOU MUST HAVE A LAPTOP/PC FOR THIS ROLE WITH A MINIMUM 15INCH SCREEN WITH HEADSET. THE ROLE IS 5 DAYS PER WEEK 35-40 hours.

You must complete the assessments to be considered for this role and be able to complete the below shifts

Excevo is a leading B2B technology and outsourcing service provider company based out of England providing business and technical expertise to the global online industry.

Excevo offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to support out clients.

Job Description

Key Responsibilities:

• Outbound Dialling to leads.
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings
• Handling customer queries on Email and Phone as per company procedure

Key Performance Indicators:

• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
• Escalate any issues to the Team Leader
• Achieve agreed KPIs and Objectives
• Adhere strictly to shift schedules
• Adhere to laid down internal policies, procedures and processes Work collaboratively with the team

Qualifications

• Passionate about customer care
• Good typing and speaking skills
• Fluent in written and spoken English
• Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
• Positive attitude
• Able to work well under pressure and under minimum supervision
• A fast learner who is able to work with set targets
• Job Location: Remote (Anywhere in South Africa)