1. Job Purpose The HR Manager is responsible for strategically leading and managing the Human Resources function across a group of hotels and lodges, ensuring full legal compliance, effective HR operations, a high-performance culture, and an engaged, well-developed workforce. This role ensures alignment of HR strategy with the group’s business objectives and hospitality service standards. 2. Key Responsibilities A. Strategic HR Leadership - Develop and implement group-wide HR strategies, policies, and procedures aligned with the organisation’s goals and South African labour legislation. - Support hotel leadership teams to drive a consistent, high-performance hospitality culture. - Contribute to executive and operational decisions impacting workforce planning and organisational design. B. Compliance & Industrial Relations - Ensure full compliance with all labour legislation, including BCEA, LRA, EE Act, OHSA, and relevant hospitality-sector requirements. - Manage and guide processes relating to disciplinary action, grievances, CCMA preparation, union interaction, and conflict resolution. - Maintain accurate and up-to-date HR documentation, audits, and statutory reporting. C. Talent Acquisition & Workforce Planning - Oversee the full recruitment lifecycle for all hotel properties, ensuring attraction of hospitality-appropriate talent. - Implement robust onboarding programmes and ensure accurate job profiles across the group. - Drive diversity, transformation, and Employment Equity initiatives. D. Learning, Development & Performance Management - Conduct skills assessments and oversee training plans to enhance staff capability and service standards. - Oversee performance appraisal systems that promote accountability and high performance. - Maintain training records to support compliance and employee development. E. HR Operations, Payroll & Administration - Oversee payroll administration for accuracy in salaries, benefits, service charges, gratuities, leave, and statu...

3. Qualifications & Experience 
Essential: 
- Degree in Human Resources, Industrial Psychology, or related field. 
- Minimum 3–5 years HR Manager or Assistant HR Manager experience within 
hospitality (hotel or lodge environment). 
- Proven experience managing HR functions for workforce volumes (100+ employees). 
Preferred: 
- Experience across multiple hospitality properties. 
- Knowledge of hospitality labour practices, service charge management, and seasonal 
staffing patterns. 
- Payroll system experience (e.g., SAGE). 
4. Skills & Competencies 
- Strong knowledge of South African labour legislation and IR processes. 
- Excellent interpersonal, communication, and leadership skills. 
- Ability to manage diverse, multilingual workforces. 
- High emotional intelligence and conflict-resolution ability. 
- Strong organisational skills and attention to detail. 
- Integrity, discretion, and ability to handle confidential information. 
5. Personal Attributes 
- Approachable and empathetic, with the ability to engage at all levels. 
- Resilient and able to manage high-pressure hospitality environments. 
- Solutions-driven and proactive. 
- Commitment to staff development and service excellence. 
6. Working Conditions 
- Travel between hotel properties within the group. 
- Availability for after-hours HR support during operational incidents. 
- Interaction with unions, external consultants, training providers, and auditors.