Key Accountabilities

Functions

Percentage Time on Key Accountabilities

Performance Standards

Key Accountability 1:  Staff Management

·   On Job Training in accordance to Site Procedures

·   Site Knowledge Tests of Site Procedures

·   Career development – further development/specialised training

·   Performance Evaluation

·   Leave planning

·   Wage administration

·   Monthly roster

10%

·   Weekly

·   Monthly

·   Annual

·   Annual

·   Quarterly

·   Monthly – no pay queries

·   Monthly, daily managed

Key Accountability 2: QMS compliance

·       Manage and control site procedures as set out in Ops policy 06 C.

·       Ensure site induction to all new employees as set out in OPS Policy 07 C.

·       Ensure that detailed job descriptions are compiled for all TRT officers as set out in OPS Policy 09 C.

·       Ensure and evaluate compliance to the objective plan.

·       Attend to client complaints and address them as set out in Ops Policy 016 C.

·       Ensure continuous customer liaison.

·       Ensure monthly meetings are conducted with Supervisors.

·       Ensure monthly ERF (Employee Representative Forum) meetings as set out in Ops Policy 012 C.

·       Attend monthly ERF meetings as set out in Ops Policy 012C.

·       Ensure proper weekly and monthly planning for operations as set out in Ops policy 013 C.

·       Ensure supervisory visits are conducted as set out in Ops policy 015 C.

·       Handle major incidents in the prescribed way as set out in Ops Policy 017 C.

·       Ensure that self and cross audits are conducted as set out in Ops Policy 018 C.

·       Ensure overtime shifts are dealt with according to the guidelines set in Ops policy 02 S.

·       Ensure equipment control is done as set out in Ops policy 05 S.

·       Ensure site procedures and emergency plans are in place according to the customer requirements as set out in OPS Policy 06 C.

·       Ensure site procedures and emergency plans are practiced regularly.

·       Ensure TRT officers comply with the Company’s dress code.

·       Advise TRT team leaders about important/problematic physical risk factors.

·       Ensure investigations of crime scenes are conducted and completed.

·       Ensure that detailed investigation reports are compiled.

·       Ensure investigations are conducted for all contract claims against the Company.

·       Forward all documentation regarding possible and confirmed contract claims as per company claims procedures. (Operation manager).

·       Ensure that preventative actions are taken after incidents to prevent re-occurrence.

·       Ensure TRT officers deployed on site is according to the customer agreements/contracts.

·       Ensure disciplinary hearings, appeals and grievances are conducted according to the Company Disciplinary Code.

75%

· As per QMS applicable policy

Key Accountability 3:  Effective equipment control

·       Ensure all Company assets are accounted for, properly handled, safeguarded and maintained.

·       Ensure that regular equipment audits are conducted and are in good working order.

5%

· Daily equipment hand over and inspections

· Weekly, discrepancies to be investigated and escalated immediately

Key Accountability 4:  H&S

·       Ensure that injuries on duty are dealt with according to H&S policies

·       Ensure SHE Reps are appointed and trained.

·       Ensure First Aiders are appointed and trained.

·       Ensure monthly SHE Inspections are done.

·       Ensure monthly SHE Rep meeting is held.

·       Ensure H&S OJT is done on a monthly basis.

·       Ensure Near Miss Reporting is done regularly.

10%

As per H&S Policy

Minimum Education Level Required

Matric, PSIRA GR A

The minimum experience level required

(All qualifications listed must be job related.)

Five years operational management experience at Managerial level.

The amount of supervision received by the employee

(What is the job classification and working title of the supervisor? How, and to what extent, is the employee's work checked? Note the distinction between initial or special training and ongoing supervision.)

The incumbent reports to the Operational Manager. After initial orientation, the incumbent will be given general direction from the Operational Manager, but is expected to perform duties and responsibilities independently.

The analytical skill required

(What is the complexity or standardization of the tasks which are performed?)

The job requires high analytical, high communication and high management skills.

Personality

Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and standards. A natural forward planner who critically assesses own performance. Mature, credible, and comfortable in dealing with client and client employees. Reliable, tolerant, and determined. Empathic communicator, able to see things from the other person's point of view.  Well-presented and business-like.  Able to get on with others and be a team-player. Must be able to interact with external stakeholders e.g. SAPS local Metro police etc.

Personal Situation

Must be mature and domestically secure. Able to spend prolonged periods away from home without upsetting domestic situation. Able to commute reliably to office base. Able to work extended hours on occasions as well be able work flexi hours on short notice when required. May be striving financially but not desperate or in serious debt.

Specific skills

Able to communicate and motivate via written media. Understands the principles of management of site procedures, policies and staff. Understands operational management with special reference to Tactical Response Team management. Appreciates need for consistency within site profitability and QMS standards.

Literacy and Numeracy

Able to understand intermediate PC literacy and day to day administration. Must be able to draft concise and informative incident reports. Attention to detail.

Management Ability

Management of Site Procedures and staff management is part of the day to day job. People-management skills, experience and natural ability is a must.

Any other skills not included above

Proficient understanding of risk identification and risk mitigation. Operational planning to mitigate identified risks and to plan operations according to information received and or ADHOC operations.

BOTH the level and budget volume (Rand Amount) of financial responsibility/accountability

(What is the extent of the employee's responsibility for calculating and verifying figures; gathering data; typing requisitions or budget documents; monitoring or analysing expenditures; preparing reports; approving purchases; planning and authorizing department or grant budgets?)

The incumbent is responsible for managing equipment and staff.  This includes effective rosters and management of shifts to ensure minimal over time on shifts as well as equipment control to minimalize equipment loss.

The impact of actions carried by this position

(What are the probable results of inadvertent error or mistake in judgment, interpretation, or exercise of responsibility?)

Poorly executed actions/lack of planning/management could result in decreasing site proficiency and profitability.

BOTH the diversity and complexity of the supervision exercised

(List the job classification and working titles of those directly trained and/or supervised by this person).

TRT Team leaders and TRT officers

The scope of the human resources impact of this position

(Explain supervisory role in hiring, dismissal, promoting, evaluating, increasing salaries, etc. of other employees. Does the position carry "lead" responsibility? Explain how, and to what extent, the work of others is checked by the employee.)

Occasionally responsible for interviewing prospective candidates and providing input into the recruitment process. Instrumental in terms of performance evaluation of employees. Instrumental in progressive discipline.