Service Advisor

Cape Town
Salary: Market Related
Job Type: Permanent
Sectors: Automotive
Reference: SW006055/ML2

Apply before Apr 17 2026 | 31 Days left

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External Application

Vacancy Details

Employer: Helderberg Personnel cc

A Well-established Luxury Dealership has an opportunity for an experienced Service Advisor with at least at least 2 years experience in a similar position within a motor dealership to join their team in Cape Town (Western Cape).

The successful candidate will provide customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals

Requirements:

A minimum of 2 years in a similar position within a motor dealership would be a distinct advantage
Senior Certificate Grade 12.
Technical qualification and/or aptitude would be advantageous
Excellent interpersonal communication skills
Customer and service orientation
Self-management and resilience

Duties will include, but are not limited to:

Prepare for the arrival of the customer and vehicle
Prepare accurate job cards, cost estimates, and service recommendations
Taking care of customer at initial consultation upon arrival
Update Dealer Management System, track all vehicles and update control systems
Regular Liaison with customers
Liaise between customers, technicians, and parts departments
Handle customer queries, complaints, and follow-ups professionally
Maintain accurate service records and customer data
Ensure accurate invoice payments
Professional Vehicle Handover
Customer follow – up and reminders
Attend weekly service meetings
General ad-hoc duties which might be assigned from time to time
Assist fellow employees wherever possible and promote the services and products that the company has to offer.

In return, a competitive salary is on offer with benefits

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.