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Complex Operations Executive

Kempton Park
Salary: Market Related
Job Type: Permanent
Sectors: Hospitality
Reference: 2347406
Employment Equity Position

Apply before Mar 23 2026 | 8 Days left

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Vacancy Details

Employer: Peermont Global/ Emperors Palace

Job Purpose

This executive role carries strategic and operational accountability for Gaming, Hospitality, Conferencing, and Entertainment Events, ensuring a seamless, world‑class guest experience while driving sustainable revenue and profitability.

The Complex Operations Executive will shape business strategy, optimise operational excellence, and guide high-performing teams across multiple divisions. Gaming operations are central to the success of the complex, and the role requires a strong understanding of gaming performance levers, regulatory compliance, customer loyalty, and revenue generation.

This is an exceptional opportunity for a seasoned leader who thrives in a fast‑paced, high‑demand, multi‑disciplinary environment and is passionate about delivering exceptional customer experiences across all touchpoints.

Main Responsibilites

Lead the overall strategic direction of the complex, ensuring alignment with the Group’s vision and long-term growth objectives.
Drive innovation across gaming, hospitality and events to strengthen market competitiveness.
Responsible for the planning and management of the casino, hotel operations and various support functions to maximize productivity and profitability and to meet the growth objectives of the complex.
Implement performance-driven operating models that enhance efficiency, service quality, and profitability.
Translate market insights, customer trends, and business intelligence into actionable operational strategies.
Optimise gaming floor performance through strategic product mix, resource allocation, customer segmentation and loyalty initiatives.
Maintain strong relationships with regulators and ensure adherence to licence conditions.
Drive VIP and premium player strategy to maximise gaming revenues.

Main Responsibilites Cont.

Develop and monitor operational budgets, forecasts and financial plans.
Identify new revenue opportunities, cost optimisation initiatives, and commercial partnerships.

Lead a diverse team across multiple disciplines, promoting collaboration, accountability, and a high-performance mindset.
Establish sound relationships with all Peermont stakeholders such as – Employees, Guests, Unions, Shareholders, Community leaders etc.
Responsible for transformation and B-BBEE for the operation, including establishing a Transformation Committee and the management thereof.

Candidate Requirements

Minimum Requirements

10 years’ experience in a similar position at an executive management level
Proven track record of leading complex multi-business operations and delivering strong commercial results.
Deep understanding of gaming operations and revenue optimisation within a regulated environment.
Demonstrated experience in strategic leadership, financial management, and operational transformation.
Exceptional leadership, stakeholder management and decision-making capability.
Strong commercial acumen with experience managing large-scale budgets.
Excellent stakeholder engagement skills with regulators, unions, customers, and executive leadership.

Operational Requirements:

Be in possession of a valid driver’s licence and be willing to travel as and when required
Be able to work extended hours and over weekends and public holidays
Require to work in a smoking environment
Will be required to obtain a Gaming Licence

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