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Gaming Manager

Kempton Park
Salary: Market Related
Job Type: Permanent
Sectors: Hospitality
Reference: 2347401
Employment Equity Position

Apply before Mar 23 2026 | 8 Days left

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Vacancy Details

Employer: Peermont Global/ Emperors Palace

Job Purpose

To lead and oversee the full gaming operations within the complex. This role is responsible for the strategic and operational management of Slots and Table Games, ensuring strong revenue performance, operational integrity, regulatory compliance, and exceptional guest experience.

The Gaming Manager provides leadership to Slots, Tables and the VIP Services, ensuring seamless coordination across gaming operations and premium guest services. The role plays a critical part in driving gaming performance, maintaining high service standards, and strengthening relationships with high-value guests

Main Responsibilites

Drive gaming revenue growth and floor performance through effective operational management and customer engagement initiatives.
Ensure the efficient operation of the gaming floor, maintaining high levels of service, operational integrity, and guest satisfaction.
Oversee VIP gaming and premium player services, ensuring high-value guests receive exceptional and personalised experiences.
Ensure full compliance with gaming regulations, licence conditions, and internal control standards.
Monitor gaming performance metrics and implement strategies to optimise revenue, productivity, and operational efficiency.
Collaborate with marketing, hospitality, and entertainment teams to enhance guest experiences and drive visitation.
Lead, mentor, and develop gaming leadership teams to build a high-performance culture.

Main Responsibilites Cont.

Manage departmental budgets and ensure cost-effective gaming operations.
Oversee the development and implementation of a comprehensive VIP Customer strategy focused on acquisitions, retention and revenue growth that is aligned to business objectives.
Develop and maintain an accurate active and current database of Premium Players
Ensure full compliance with gaming regulations, company policies and standards.

Candidate Requirements

Qualifications

Matric
Bachelor's Degree or Advanced Diploma in Hospitality Management, Business Management, or a related field.

Minimum Requirements

Minimum of 8-10 years relevant experience in casino operations and VIP services customer relationship management
At least10 years’ experience in a senior leadership role..
Strong understanding of casino operations, player value management and loyalty programmes.
Proven ability to drive gaming revenue, operational performance, and service excellence.
Good organisational skills and ability to communicate professionally with guests, employees and management.
Shift work will be an operational requirement.
Operationally required to work in a smoking environment.

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