The primary objective of this role is to take absolute ownership of the portfolio’s financial performance (with a strict focus on maximizing Net Operating Income), drive tenant retention strategies across varying asset classes, and ensure rigorous operational and statutory compliance.

KPA's:

Financial & Commercial Management (NOI Optimization)

• Budgeting & Forecasting: Prepare, manage, and take ultimate accountability for the annual income and expenditure budgets across all assets in the portfolio.
• NOI Growth: Identify and implement strategies to maximize Net Operating Income by driving rental growth, reducing vacancies, and strictly controlling operating expenses without compromising asset quality.
• Reporting: Compile monthly management reports for the Regional Head, detailing financial performance, variance analysis, leasing activity, and risk mitigation strategies

Tenant Retention & Relationship Management

• Stakeholder Engagement: Act as the point of escalation and relationship manager for key tenants across the Commercial, Retail, Industrial, PBSA, and Residential sectors.
• Retention Strategies: Proactively manage lease expiries. Initiate renewal negotiations well in advance (tailored to the specific asset class) to maximize the Weighted Average Lease Expiry (WALE) and minimize void periods.
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• Leasing & Marketing
• Vacancy Management: Drive the letting of vacant space. Appoint, brief, and manage external leasing brokers where necessary, while actively pursuing direct deals.
• Lease Negotiation: Negotiate commercial terms (rentals, escalations, Tenant Installation allowances, beneficial occupation) in line with approved mandates.

Operational & Facilities Oversight (Matrix Management)

• Functional Direction: Provide strategic and functional oversight to the dedicated Facilities Manager, ensuring the physical assets are maintained to the highest standards.
• SLA Management: Ensure that shared services (FM) and external contractors adhere to strict Service Level Agreements (SLAs) regarding planned preventative maintenance (PPM), reactive maintenance, cleaning, and security.

Leadership & People Management

• Direct Supervision: Lead, mentor, and manage the performance of the Property Administrator, ensuring high standards in lease administration, query resolution, and day-to-day tenant communication.
• Cross-Functional Collaboration: Foster a highly collaborative environment between Property Management, Facilities Management, and Finance to ensure a seamless, "one-team" approach to portfolio management.
• Performance Reviews: Conduct regular KPIs assessments and development discussions with direct reports.