How you'll role

As a Network Specialist at this ISP, you'll keep the company's network in top shape, configuring routers and switches, providing expert support, handling technical escalations, documenting setups, and training teammates. You'll collaborate on projects, optimise performance, and ensure security. Driven, accountable, challenge-loving, flexible, collaborative, and always learning, you'll excel in enhancing network operations - because you're the missing link!

What you'll do

• Network management: configure and maintain routers, switches, VoIP equipment, and other network devices to ensure optimal performance and reliability of services
• Technical support: provide expert-level support to both internal teams and external customers, helping to resolve complex network issues quickly and efficiently
• Handling technical escalations: serve as a key point of contact for high-level technical escalations. Analyse and resolve complex problems that are escalated by team members, ensuring minimal disruption to business operations
• Documentation: create and maintain detailed documentation for network architectures, configurations, and operational procedures to ensure consistency and knowledge sharing across the team
• Training and development: assist in the training and development of other staff members
• Conduct training sessions on network technologies and best practices to enhance team competence and performance
• Collaboration and project management: work closely with other technical teams on deployment and optimisation projects. Ensure effective communication and coordination of efforts across departments to meet business objectives
• Monitoring and optimisation: monitor network performance and execute strategic solutions to improve reliability, speed, and overall service quality