How you'll role

This detail-loving dynamo will join the Credit & Collections team to drive down overdue accounts and keep clients on track. With a phone in one hand and empathy in the other, they’ll chase payments with persistence and professionalism, all while protecting the company’s cash flow and reputation.

What you'll do

• Follow a defined collections process from the first date of default

• Contact clients via phone, email, or WhatsApp to follow up on late payments

• Send reminders, statements, and notices in line with policy and compliance

• Negotiate revised payment arrangements when needed

• Log all client interactions and promises-to-pay accurately in the system

• Monitor aging reports to flag and follow up on delinquent accounts

• Escalate complex or risky cases to the Senior Collector or Legal

• Liaise with Customer Service and Credit Assessment to resolve disputes

• Prepare regular reports for internal stakeholders

• Uphold confidentiality and comply with POPIA and NCR regulations (UK-based framework)