Pepkor Lifestyle Logistics are currently recruiting for an experienced Courier Controller to join their dynamic team in the Cape Town Distribution Centre.

Job Purpose:

The Courier Controller is responsible for coordinating and managing courier activities to ensure efficient and timely delivery of packages and documents. This includes overseeing couriers, assigning routes, managing schedules, and resolving delivery issues to meet customer satisfaction and operational targets.

Key Responsibilities:

Courier Coordination

• Assign and monitor daily delivery schedules and routes.
• Ensure couriers are adequately briefed on their delivery tasks and any special instructions.
• Manage last-minute delivery requests and reallocate resources as necessary.

Operational Oversight

• Monitor real-time courier activity to ensure adherence to schedules.
• Troubleshoot and resolve delivery delays or operational issues promptly.
• Liaise with customers and couriers to resolve delivery complaints or discrepancies.

Team Management

• Supervise and support a team of couriers, ensuring compliance with company policies.
• Conduct regular performance evaluations and provide feedback.
• Organize training sessions to enhance courier efficiency and customer service.

Administrative Duties

• Maintain accurate records of deliveries, returns, and customer feedback.
• Prepare daily and weekly reports on delivery performance and key metrics.
• Manage courier equipment, ensuring all tools are in good working condition.

Compliance and Safety

• Ensure all couriers adhere to safety and regulatory requirements.
• Implement and monitor adherence to company delivery standards and protocols.

Key Skills and Competencies

• Strong organizational and multitasking abilities.
• Effective communication and interpersonal skills.
• Problem-solving and decision-making capabilities.
• Proficiency in using routing and tracking software.
• Ability to work under pressure and meet deadlines.

Qualifications

• Grade 12, with a Diploma qualification in logistics or supply chain management are an advantage.
• Proven experience in a courier, logistics, or transportation environment.
• Knowledge of local geography and delivery routes.
• Valid driver’s license (preferred).