Junior IT Support Engineer (JB5951)
Location: Pretoria, Gauteng
Salary: Market Related
Employment Type: Full-Time, Permanent
Work arrangement: Client site in Pretoria twice a week, Fourways office once a week, with the remaining days based at home.

We are recruiting for a Junior IT Support Engineer to join a managed services environment supporting multiple business clients. This is a good fit for someone confident in handling day-to-day technical support, who enjoys solving problems, and wants to keep building their skills in a structured, client-facing role.

This position offers a mix of onsite and office-based work. You will spend two days each week at a client site in Pretoria, one day each week at the employer’s office in Fourways, and the remaining time supporting broader client requirements as needed.

You will work across end-user support, Microsoft 365 administration, Active Directory, device setup, and general troubleshooting. The role goes beyond basic ticket logging and password resets. You will be expected to take ownership of issues, communicate clearly with users, and contribute to a reliable support experience across client environments.

This opportunity would suit someone ready to step beyond entry-level helpdesk work and develop toward a stronger Tier 2 support, cloud support, or infrastructure support path over time.

Who this role will suit
Someone who enjoys practical problem-solving and takes ownership of their work
A support professional who stays calm and focused when dealing with urgent issues
A clear communicator who can explain technical matters in simple terms
Someone who is comfortable working across more than one environment and adapting to different client needs
A candidate who wants to keep learning and grow their technical career

Minimum Requirements
At least 2 years of experience in a helpdesk, desktop support, or managed services support role
Confidence troubleshooting Windows and macOS devices
Own reliable vehicle
Strong communication skills and a client-service approach
A structured and logical troubleshooting mindset
Ability to remain professional, calm, and solution-focused under pressure

Hands-on experience required
Microsoft 365 Admin Center, including mailboxes, licensing, permissions, and Teams policies
Active Directory, including user management, group membership, and access control
Basic networking concepts such as DNS, DHCP, VPNs, and general firewall awareness
Workstation setup, device onboarding, software installation, and endpoint support
Ticket documentation with clear notes, actions taken, and resolution details

Preferred Certifications
Microsoft Endpoint Administrator Associate
Microsoft Administrator Expert
CompTIA A+ or N+ would be advantageous
Candidates currently working toward certifications will also be considered

What you will do
Provide first-line technical support to users by phone, email, ticketing systems, and remote support tools
Resolve hardware, software, user access, and basic connectivity issues
Manage users, permissions, and policies within Microsoft 365 and Active Directory
Set up and maintain end-user devices, including software installs and updates
Keep support tickets accurate and well-documented from start to resolution
Escalate issues where needed while maintaining clear communication with users
Contribute to internal documentation and support process improvement
Build your skills through ongoing learning and supported certification development

Please do not apply using Scanned CVs; no supporting documentation is required at this point. This will be requested later.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcome, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment with the client.
Offer clarity: The Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.