Retail Branch Manager - AA/EE CandidateLocation: George, Western CapeA leading national retail company is seeking an experienced and driven Retail Branch Manager to lead operations at its George branch. This role requires a dynamic leader with strong retail management experience, a passion for customer service excellence, and the ability to drive team performance while ensuring operational efficiency.Key CompetenciesHigh levels of energy, motivation, and driveStrong people management and ethical leadership skillsAbility to execute quickly and effectivelyExcellent attention to detailStrong organizational and time management abilitiesSound business and financial acumen

Key Responsibilities

• Deliver and maintain exceptional customer service standards
• Lead, manage, and motivate the store team to achieve performance targets
• Oversee training and development of staff to build a high-performing team
• Drive community engagement and brand presence within the local area
• Ensure financial performance through effective cost control and sales growth
• Manage administrative functions and reporting
• Maintain store presentation and merchandising standards
• Demonstrate a strong merchant mindset to optimize product offering and sales opportunities
• Ensure the protection of company assets and adherence to operational policies

Minimum Requirements

• Minimum 5 years’ in-store retail sales experience
• Minimum 3 years’ Store/Branch Management experience
• Grade 12 or equivalent qualification
• Proven track record in shrinkage control, expense management, budgeting, and customer service delivery
• IR experience will be advantageous
• Experience managing a team of approximately 20–25 staff members
• Computer literate (Outlook, MS Word, Excel) with strong numerical skills and exposure to reporting tools such as Power BI
• Strong verbal and written communication skills
• Target-driven with strong leadership abilities
• Valid driver’s licence