Job Description
Non-Compliance Controller (NCRC Control Room)
Department: National Control Room Centre (NCRC) Reporting to: Regional Control Room Supervisor / Operations Manager Location: NCRC Control Room Employment Type: Shift-Based Control Room Role

Role Overview
The Non-Compliance Controller is responsible for monitoring Push-to-Talk (PTT) patrol systems and vehicle tracking platforms in real time to identify operational non-compliance across the guarding region.
The controller proactively detects patrol failures, emergency events, and vehicle violations, and immediately escalates these events to the relevant operational managers to ensure corrective action is taken.
This role is critical in improving operational discipline, service delivery, vehicle safety, and patrol compliance across guarding sites.
Controllers will monitor multiple technology platforms simultaneously and must maintain a high level of vigilance, accuracy, and professional communication.

Key Responsibilities
Real-Time Monitoring
Monitor PTT patrol systems to identify:
Missed patrols
Panic alerts
Offline devices
Patrol compliance trends
Monitor vehicle tracking systems for:
Speed violations
Road speed violations
Harsh braking events
Harsh cornering events


Required Skills

Strong computer literacy
Ability to work with multiple monitoring platforms
Fast decision-making under pressure
Excellent time management
Ability to remain alert during long monitoring periods
Minimum Requirements
Grade 12 / Matric
PSIRA registration (preferably Grade A or B)
Previous control room or monitoring experience preferred
Experience with vehicle tracking or security