The Order to Cash Supervisor oversees the entire O2C process, ensuring accurate invoicing, timely collections, and strong customer relationships. This role involves supervising a team of clerks, optimizing workflows, and ensuring compliance with company policies and financial regulations.

Key Responsibilities:

Team Leadership & Supervision:

o Lead and manage the O2C team, including clerks.

o Provide training, coaching, and performance evaluations.

o Allocate tasks and monitor workload distribution.

Process Oversight:

o Supervise end-to-end O2C activities including billing and collections.

o Ensure timely and accurate processing of customer orders and invoices.

o Monitor and improve KPIs such as DSO (Days Sales Outstanding), invoicing accuracy, collection efficiency and reducing write-offs of customer debt.

Customer Relationship Management:

o Resolve escalated customer issues related to billing, payments, and disputes.

· Customer Account Management

o Maintain accurate and up-to-date customer records, including any contractual amendments (e.g. site cancellations, additions and price changes)

Shareholder Collaboration:

o Work closely with Sales, Customer Service, and Logistics to ensure seamless order processing and customer satisfaction.

o Support internal and external audits by providing documentation and process insights.

· Compliance & Controls:

o Ensure adherence to internal controls, company policies, and regulatory requirements.

· Reporting & Analysis:

o Prepare and present regular reports on receivables, collections, and team performance.

o Analyze trends and recommend process improvements to O2C Manager.

Qualifications:

· Bachelor’s degree in Finance, Accounting, Business Administration, or related field.

· 3–5 years of experience in Order to Cash or Accounts Receivable/Credit Control, with at least 2 years in a supervisory role.

· Proven track record in managing Commercial, Listed and Multi-national clientele.

· Strong knowledge of ERP systems (e.g., SAP, Pulse) and financial reporting tools (e.g. Microsoft Excel).

Key Skills:

· Supervision and team development

· Strategic and analytical thinking and problem-solving

· Strong analytical and financial acumen

· Excellent communication, interpersonal and negotiation skills

· Strong attention to detail and organizational skills

· Ability to work under pressure and meet deadlines