How you'll role

This role focuses on sales operations and is key to expanding and strengthening the emergency response network. Responsibilities include recruiting and onboarding new service providers, ensuring compliance with operational standards through account setup, training, and technology installation. You will conduct regular inspections and audits, travel to engage with partners, and maintain high service delivery standards. The role also involves using field data to improve onboarding and partner engagement, monitoring partner performance, and reporting key outcomes to senior management. It requires a proactive, organised professional with strong communication skills and a commitment to effective partnership management.

What you'll do

• Identify, recruit, and onboard new ambulance and road rescue service providers to expand the reach and effectiveness of our emergency response network

• Train all new and existing ambulance and road rescue service providers on using the Flare app, dispatch protocols and standards, and general professionalism and care

• Carry out inspections among existing providers and new providers

• Travel to meet with existing and new provider partners to conduct regular inspections and onboarding

• Facilitate performance reviews and feedback sessions to assess performance and address areas for improvement for service providers

• Solve provider-related issues by collaborating with other departments to ensure timely and effective solutions

• Ensure all data is entered properly within Flare Dispatch for the providers - both current and prospective partners - and also on the internal CRM

• Leverage data and insights from the field to make recommendations for improvements in onboarding, inspection processes, dispatching, care, and engagement activities

• Oversee the distribution and setup of necessary technology and equipment to new partners, ensuring they are equipped to participate in our network effectively

• Track and evaluate partners' performance using system metrics to ensure compliance with service standards and operational efficiency

• Ensure all partner operations comply with legal and regulatory requirements and report on partnership activities and outcomes to senior management