Customer Supply Chain & Key Account Manager

Western Cape
Salary: Market Related
Job Type: Permanent
Sectors: Finance
Reference: SW006195/AM

Apply before Apr 11 2026 | 30 Days left

Apply

External Application

Vacancy Details

Employer: Helderberg Personnel cc

My client, a start-up based in the Grabouw / Somerset West area, with offices in Somerset West, specialises in the development and manufacturing of cold-pressed fresh fruit juices. Due to their current expansion, they have a vacancy for a Customer Supply Chain & Key Account Manager.This position will be responsible for managing existing customer accounts, driving sales growth within the current customer base, overseeing demand forecasting, and coordinating logistics to ensure on-time and in-full delivery. The role plays a key part in aligning sales, production planning, and supply chain operations to meet customer requirements while maintaining profitability and service excellence.

Key Performance Areas:
Customer Account Management

Manage and grow relationships with existing customers
Act as the primary point of contact for customer queries, orders, and service-related issues
Conduct regular business reviews with key accounts
Identify upselling and cross-selling opportunities within current accounts
Ensure high levels of customer satisfaction and retention

Sales Management

Drive sales targets within the existing customer base
Monitor sales performance against budgets and forecasts
Negotiate pricing, contracts, and supply agreements
Support new product introductions within current accounts

Demand Forecasting & Planning

Develop and maintain accurate sales forecasts based on historical data, promotions, and market trends
Collaborate with production and procurement teams to align demand and supply
Monitor forecast accuracy and adjust forecasts as required
Participate in monthly S&OP (Sales & Operations Planning) meetings

Logistics & Supply Coordination

Coordinate order processing to ensure on-time and in-full delivery
Work closely with warehouse and logistics partners to manage dispatch schedules
Monitor stock levels to prevent shortages or overstock situations
Resolve delivery or supply chain issues proactively
Ensure compliance with customer-specific logistics requirements

Reporting & Administration

Prepare sales reports, forecasts, and performance dashboards
Track KPIs including revenue, margins, forecast accuracy, and service levels
Maintain accurate customer records, pricing structures, and contracts

Requirements

Bachelor’s degree or diploma in Marketing, Business Administration, Food Science, Food Technology or a related field
Proven success in sales and marketing roles within the beverage and FMCG sectors
In-depth knowledge of the juice industry, particularly Not-From-Concentrate (NFC) juice or similar products advantageous
Strong leadership, communication, and negotiation skills
Previous experience in a similar role will be advantageous

Apply

43 people have viewed this job.

About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.