Product Manager — Insurance

FinChoice | Weaver Fintech Group

Role Overview

FinChoice is expanding its insurance offering as part of a broader strategy to provide embedded, accessible financial products to our customers. As we scale, our insurance product capability is central to delivering meaningful protection to customers while operating within a complex regulatory and actuarial environment.

We're looking for a Product Manager to own and drive the roadmap for our insurance products. This role spans credit life, funeral cover, and value-added insurance products — focusing on how insurance is designed, priced, embedded, and delivered across our customer journeys.

You'll lead product strategy and delivery across policy issuance, underwriting integrations, claims workflows, and customer-facing insurance touchpoints — with a strong bias toward measurable outcomes: improved take-up rates, claims efficiency, regulatory compliance, and customer trust.

This role works closely with Engineering, Actuarial, Risk, Compliance, Legal, Operations, and Commercial teams.

What you'll be responsible for:

Product strategy & road map

• Own the product vision and roadmap for Insurance products at FinChoice.
• Define clear product outcomes aligned to business goals such as customer protection, revenue contribution, regulatory compliance, and claims experience.
• Identify and prioritise opportunities across policy design, underwriting automation, claims handling, and embedded insurance journeys.
• Balance tactical improvements with longer-term capability investments — including real-time decisioning and product personalisation.
  

• Build a deep understanding of customer insurance needs, pain points across the claims journey, and drop-off points in policy onboarding.
• Engage with Actuarial, Compliance, and Risk teams to understand product constraints, regulatory obligations, and pricing frameworks.
• Use data and qualitative insights to identify drivers of low take-up, high lapse rates, and claims friction.
• Frame problems clearly and validate product solutions before committing to build — particularly in highly regulated contexts.
  

Delivery and Execution:

• Lead cross-functional delivery squads from problem definition through to launch and post-launch optimisation.
• Produce high-quality product briefs, PRDs, and outcome-focused backlogs that reflect actuarial and compliance constraints.
• Partner closely with Engineering to design scalable integrations with insurers, underwriters, and third-party administrators (TPAs).
• Manage dependencies across internal platforms, external partners, and regulatory approvals.
  

• Act as the primary product partner for Actuarial, Risk, Compliance, Legal, and Commercial stakeholders in the insurance domain.
• Communicate trade-offs, regulatory constraints, and product progress clearly to senior stakeholders.
• Align cross-functional teams around shared insurance product outcomes in a highly regulated operating environment.
• Build trust by delivering improvements that materially improve customer protection and operational efficiency.

Measurement and Continuous Improvement:

• Define and track success metrics including:
• Policy take-up and activation rates
• Claims approval rate and turnaround time
• Lapse and cancellation rates
• Straight-through processing (STP) rate for claims and policy issuance
• Loss ratio and product profitability
• Customer satisfaction across the claims journey
• Use data to evaluate outcomes post-launch and iterate continuously.
• Champion continuous improvement across underwriting automation and digital claims handling.

First 90 days - what success looks like

First 30 days - Understand and connect:

• Build strong relationships with Actuarial, Risk, Compliance, Engineering, and Commercial stakeholders.
• Get hands-on with existing insurance products, policy journeys, claims workflows, and partner integrations.
• Review current roadmap, regulatory obligations, and in-flight initiatives.
• Develop a clear view of key product metrics and baseline performance across the insurance portfolio.

Days 31 - 60: Shape and Prioritise:

• Clearly articulate the problem space — where customers are underserved, where claims friction exists, and where automation can improve throughput.
• Validate and refine the roadmap with actuarial and commercial stakeholders based on impact, feasibility, and compliance requirements.
• Define measurable outcomes and success metrics for priority initiatives.
• Identify quick wins (e.g. claims process improvements) and longer-term capability investments (e.g. real-time underwriting).
• Align delivery teams around a shared plan and priorities.

• Drive delivery of at least one meaningful improvement — such as a reduction in claims turnaround time or improvement in STP rate — into production.
• Demonstrate early impact through data and customer and operational feedback.
• Establish a strong operating rhythm with Engineering, Actuarial, and Compliance partners.
• Clearly communicate progress, learnings, and next priorities to senior stakeholders.
• Be recognised as the go-to product owner for Insurance at FinChoice.
  

What we're looking for

Experience:

• 5+ years' experience as a Product Manager in complex, regulated environments.
• Proven track record owning and delivering outcomes in insurance, embedded insurance, or financial services product areas.
• Experience working with insurance systems, policy administration platforms, underwriting engines, or TPA integrations.
• Familiarity with credit life, funeral cover, or short-term insurance products is a strong advantage.
• Comfortable navigating regulatory frameworks such as FSCA, FAIS, or similar financial services regulation (South African experience a plus).

• Strong problem-solver who can translate actuarial and compliance complexity into clear product direction.
• Excellent prioritisation skills with a focus on business outcomes, customer value, and regulatory adherence.
• Data-driven decision-maker who understands insurance-specific metrics including loss ratios, lapse rates, and STP rates.
• Confident communicator who can engage frontline teams, actuaries, and senior leaders alike.
• Able to influence without authority and navigate competing stakeholder priorities.

• Customer-obsessed, with genuine empathy for customers seeking protection products that are simple, fair, and accessible.
• Pragmatic and delivery-focused — you know when progress beats perfection, and when compliance requires patience.
• Curious about automation, AI, and how technology can meaningfully reduce friction in underwriting and claims.
• Comfortable operating in fast-moving, evolving environments where regulatory requirements shape product decisions.

Why This Role at FinChoice

This role sits at the intersection of customer protection, commercial growth, and regulatory responsibility. The right person will shape how FinChoice's insurance products evolve — improving how customers access cover, how claims are handled, and how the business delivers on its obligation to protect the people it serves. It's a rare opportunity to build something meaningful in a domain where great product thinking directly translates into real-world impact for customers.