The Senior Administrative Hospitality Manager is responsible for managing all administrative operations within a hospitality establishment, ensuring efficient office management, accurate reporting, and coordination between departments. The role supports senior management in operational planning, financial administration, HR coordination, and guest service excellence.Key Duties and Responsibilities Administrative and Office ManagementOversee all administrative operations of the hotel/lodge/resort.Manage office systems, documentation, and record keeping.Ensure accurate filing of contracts, supplier agreements, and guest documentation.Coordinate correspondence between departments and senior management.Maintain standard operating procedures (SOPs) for administrative processes.Manage reception or administration staff where applicable. Operational SupportProvide administrative support to the General Manager and departmental heads.Coordinate operational schedules, meetings, and management reports.Assist with daily operational planning and service coordination.Monitor departmental compliance with hospitality standards.Ensure smooth communication between Front Office, Housekeeping, Maintenance, and F&B. Financial AdministrationAssist with budget preparation and cost control.Oversee invoicing, procurement documentation, and supplier accounts.Review departmental expenses and administrative budgets.Support finance teams with monthly reports, reconciliations, and audits.Manage petty cash and administrative expenditure. Human Resources AdministrationCoordinate staff recruitment administration and onboarding.Maintain employee records and HR documentation.Assist with staff scheduling, leave records, and payroll coordination.Ensure compliance with labour legislation and company policies.Support staff training administration and performance documentation. Guest Relations and Service SupportSupport front-of-house operations in delivering excellent guest service standards.Handle gue...

Qualifications and Requirements
Education

• Diploma or Degree in one of the following:
• Hospitality Management
• Business Administration
• Hotel Management
• Tourism Management

Experience

• 5 – 8 years experience in hospitality administration or hotel operations.
• Previous experience in:
• Hotel or lodge administration
• Operations management
• Front office or hospitality management
• Experience in 4-star or 5-star hospitality establishments preferred.

Key Skills

• Strong administrative and organisational skills
• Excellent communication and leadership abilities
• Knowledge of hospitality operations and service standards
• Financial administration and reporting skills
• Staff supervision and coordination
• Time management and multitasking ability
• Attention to detail and problem-solving skills

Technical Skills

• Proficiency in:
• Microsoft Office (Excel, Word, Outlook)
• Hospitality management systems (e.g., Opera, Protel, NightsBridge, etc.)
• Financial administration software
• Reporting and data management systems