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Call Centre Manager

Johannesburg CBD
Salary: Market Related
Job Type: Permanent
Sectors: Admin
Reference: PTA025565/CEP

Apply before Apr 10 2026 | 31 Days left

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Vacancy Details

Employer: Dante Group (Pty) Ltd

Call Centre Manager – Debt CollectionJohannesburgMarket Related

A well-established organisation in Johannesburg is seeking a skilled Call Centre Manager with 5+ years’ experience in debt collection or credit control to lead their collections team.
The ideal candidate will be a strong leader with proven experience in managing teams, developing collection strategies, and ensuring compliance, while driving cash recovery and performance metrics.

Minimum requirements:

5+ years’ experience in debt collection, credit control, or financial services
Proven team leadership and management experience
Strong understanding of debt recovery laws, regulations, and industry best practices
Exceptional negotiation, communication, and analytical skills
Technical proficiency in CRM systems, debt collection software, and MS Office (especially Excel)
Strong problem-solving and decision-making skills

Key Responsibilities:

Performance Leadership: Set, monitor, and achieve daily/monthly targets for collection teams; provide coaching and performance management
Strategic Planning: Develop and implement credit policies, workflows, and collection strategies
Reporting & Analysis: Prepare and present reports on aging accounts, portfolio risk, and cash flow forecasts
Compliance & Risk: Ensure all collection activities comply with legal regulations and company policies
Dispute Resolution: Handle escalated customer complaints, negotiate complex payment plans, and oversee legal actions when required

Key Performance Indicators (KPIs):

Reduction in Days Sales Outstanding (DSO)
Percentage of delinquent accounts resolved
Cash collection vs. target

Consultant: Chante Pienaar - Dante Personnel Pretoria Faerie Glen
Apply via our website www.dantesa.co.za
OR
Apply Directly on the Link:https://webapp.placementpartner.com/wi/vacancy/?id=dante&VacRef=PTA025565&preview=e7bdbfc66842f35c3c9b4f5f23ddef4d

If you do not hear from us within 5 days, please accept that your application was unsuccessful

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About Dante Group (Pty) Ltd

Danté Personnel Recruitment (Pty) Ltd, established in 1996, is a national leading recruitment-consulting firm. We offer specialized services to effectively manage the entire recruitment process, for companies based in South Africa and abroad. We service different Business diversities like Mining, Engineering, Technical, Information Technology and Finance.

Our exclusive database of candidates, for all various business verticals, is valuable tool to start the recruitment process. We take up the challenge in finding the right candidate through our extensive network of resources and understanding of the hiring trends.
Our expertise lies in identifying and selecting candidates at all positions, especially middle and senior management. We take pride in our ability to provide all your human resource requirements.