IT Infrastructure Support Engineer

Introduction
Blue Ion provides the best, leading-edge global support services to a variety of international
organizations and focuses on increasing operational efficiencies so that customers can focus on their
core business.

Job Description
We are looking for a talented and multi skilled IT Infrastructure Support Engineer to join our dynamic
team of IT professionals. The successful candidate should have a passion for IT and be extremely
comfortable supporting Windows Desktop and Server environments, both onsite and cloud based as
well as Networking and Access control Security of Lans and Wans.

He/she should ideally reside in the Northern suburbs of Johannesburg, have their own reliable transport and be willing and available for emergency standby and after-hours support when required.

Duties and Responsibilities:
• Attending to all 1st and 2nd line Support of the Windows desktop environments for all local
and remote offices
• Configuring and supporting Windows server environments both onsite and cloud based.
• Configuring and supporting Microsoft 365 environments i.e. Azure, Intune, Teams etc.
• Configuring and supporting Networking switches, VOIP systems and CCTV/Access control for
all local and remote offices.
• Procurement of desktops, laptops and other IT equipment for the SA offices.
• Setup and configuration of the mailing collaboration systems.
• Setup and configuration of Disaster recovery systems.
• Liaising with suppliers of IT equipment, IT services etc.
• Setup and configuration of all desktops and laptops for the local and remote offices.
• Triage and adhere strictly to the SLAs of the IT ticketing system. Responsible for ensuring all
tickets do not go out of SLA by chasing up and escalating as and when necessary.
• Monitoring of Internet links at all offices and ensuring any issues are followed up and
resolved as soon as possible.
• Regularly reviewing and updating of IT processes, procedures and documentation as
required.
• Regular checks of IT systems to ensure optimal uptime.
• Monthly recons of all IT expenses.
• Conducting IT training for all new staff.
Skills and Qualifications:
• 3-year IT Degree required.
• CompTIA A+, Network+ or Security+ is advantageous.
• 3 – 5 years’ experience configuring and supporting the below technologies: -
o Local and remote Windows Desktop and Server environments.
o Microsoft 365 environments including Azure, Intune, Teams rooms.
o Networking switches.
o Mailing collaboration systems.
o Disaster recovery systems.
o Cloud technologies.
• Experience liaising with suppliers of IT equipment and ISPs.
• Experience working in a team environment with a support ticketing system.
• Must possess an extremely high level of attention to detail in his/her work.
• Good command of the English language both written and spoken.
• Must have reliable own transport.
• Must be willing to work overtime and after hours/standby when required.