Provide accurate monthly statements, facilitate payment and resolve billing discrepancies while maintaining outstanding relationships with assigned employer groups.

Tasks

Receipt Payments:

•       All payments to be received from employees at the agreed date

•       All payments must be fully reconciled according to balancing employer payment schedule

•       All creditors to be refunded before the next statement/Bordereaux date

•       Debit and credit notes to be actioned correctly before statement/Bordereaux date

•       Statement/Bordereaux to be delivered to employers at the agreed dates

•       Statement/Bordereaux to be accurate and reflect all received change requests

•       Arrears to be resolved monthly (overall portfolio arrears to remain under 1%)

•       Communicate with Groups

Reconcile Payments:

•       Reconcile payments according to employer payment schedules.

•       Investigate and correct mismatches or discrepancies in received payments.

•       Maintain complete reconciliation records for audit purposes.

Resolve Discrepancies:

•       Identify and resolve billing or payment discrepancies within the current billing cycle.

•       Engage directly with employers to correct or clarify variances.

•       Escalate unresolved issues to the Revenue Finance Manager timeously.

Issue Refunds:

•       Process and release all approved refunds before the next statement/Bordereaux issue date.

•       Maintain accurate records of all refunds processed.

Action Credit and Debit Notes:

•       Prepare and process debit and credit notes accurately and within the billing cycle timelines.

•       Ensure all adjustments are captured in the next billing statement.

Issue Statements/Bordereaux:

•       Generate and deliver accurate statements/Bordereaux to employer groups on agreed dates.

•       Verify that all received change requests are reflected correctly in statements.

Manage Arrears:

•       Monitor and manage arrears to ensure overall portfolio arrears remain under 1%.

•       Engage with employers to collect outstanding payments.

•       Escalate chronic arrears cases for further action.

Ensure Statement / Bordereaux Accuracy:

•       Review all statements for accuracy and completeness before release.

•       Confirm that billing reflects all member and payment updates.