Lesaka Technologies is seeking a detail-oriented Process Improvement Officer to support the continuous improvement and optimization of operational processes across the business.

This role will focus on identifying process gaps, responding to business requests, and ensuring operational processes are clearly documented, maintained, and effectively implemented. Working closely with the Process Analyst and operational teams, the Process Improvement Officer will help strengthen process governance, support reporting activities, and drive operational consistency across the organisation.

Key Responsibilities

• Support process improvement initiatives by identifying operational gaps and assisting with the development and implementation of solutions.

• Maintain and control operational process documentation to ensure processes remain consistent, efficient, and aligned with organisational standards.

• Ensure all approved processes are formally documented, published, and supported with comprehensive training material for operational teams.

• Assist with the development and maintenance of Standard Operating Procedures (SOPs) and process documentation.

• Support reporting activities related to operational processes and performance tracking.

• Work closely with the Call Centre and operational teams to ensure employees have access to up-to-date process guidance and documentation.

• Engage with stakeholders across departments to gather requirements, resolve process-related issues, and support the implementation of improved processes.

• Assist the Process Analyst in promoting adherence to operational processes and continuous improvement initiatives.

Required Skills & Competencies

• Strong process-oriented mindset with attention to detail

• Good interpersonal skills with the ability to engage effectively with cross-functional stakeholders

• Basic reporting and data-handling skills (e.g., Excel, Word, workflow systems)

• Strong time management and organisational skills

• Good administrative and documentation capabilities

Qualifications & Experience

• Degree in Business Administration, Operations Management, or a related field will be advantageous

• 1–2 years’ experience in operational support, process administration, or process improvement

• Experience working with process documentation, SOPs, reporting, and operational coordination

Key Performance Indicators (KPIs)

Performance in this role will be measured through:

• Process Compliance and Accuracy Rate

• Process Documentation Completion Rate

• Effectiveness of Process Application

• Stakeholder Issue Resolution Turnaround Time

• Process Gap Identification and Resolution