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Junior Service Advisor

Stellenbosch
Salary: Market Related
Job Type: Permanent
Sectors: Automotive
Reference: SW006188/ML2

Apply before Apr 08 2026 | 26 Days left

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Vacancy Details

Employer: Helderberg Personnel cc

A Well-established Luxury Dealership has an opportunity for a Junior Service Advisor with at least 1 years experience in customer service, retail or a contact centre to join their team in Stellenbosch.

The main purpose of this role is to act as the primary liaison between customers and the service department, facilitating motorcycle maintenance and repairs by greeting clients, scheduling appointments, writing up repair orders, and explaining repairs. The position has to ensure high customer satisfaction, assisting technicians with workflow, and promoting services, typically requiring strong customer service skills and basic automotive knowledge.
Requirements:

Minimum Grade 12 Certificate; further education in business or marketing is a plus
Previous experience in customer service, retail, or a contact centre (minimum 1 Year)
A basic understanding of automotive mechanics or terminology would be beneficial.
Fully bilingual in English and Afrikaans
Basic working knowledge of Excel, Word and Emails
Strong interpersonal, communication, and organisational skills

Duties will include, but not limited to:

Customer Service: Greeting customers, addressing inquiries, and resolving issues promptly.
Administrative Tasks: Creating and maintaining accurate repair orders, service records, and cost estimates.
Communication: Acting as the link between customers and technicians, informing customers of vehicle status, and explaining technical repairs.
Service Coordination: Scheduling service appointments and managing the flow of vehicles to technicians.
Sales & Promotion: Promoting service products, accessories, and maintenance programs.
Quality Control: Verifying completed work orders and performing follow-up checks to ensure client satisfaction

In return, a competitive salary is on offer, plus an incentive scheme and company benefits

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.