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Customer Service Agent| Autoworx | Jet Park

Gauteng
Salary: Market Related
Job Type: Permanent
Sectors: Sales Automotive
Reference: 174938

Apply before Mar 16 2026 | 7 Days left

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Vacancy Details

Employer: Motus Corporation

Job Description: Motus Autoworx, a dynamic leader in the vehicle repair industry is looking, is inviting applications from honest, trustworthy and highly responsible candidates with experience Customer Service to apply for the position of Customer Service Agent at our Jet Park branch.

Position Overview: To deliver exceptional customer experience by managing all front-line communication between customers, insurers, and the workshop.

Minimum Experience:

2 Years and more of relevant experience
Experience dealing with insurance claims preferred

Minimum Qualification:

Grade 12

Minimum Requirements:

Customer Service or Business Administration qualifications
Experience in automotive retail environment
Basic understanding of panel shop workflow (advantageous)

Job Outputs:

Customer Satisfaction Index (CSI).
On-time customer update compliance.
Call and email response time.
Customer complaint resolution rate.
Vehicle turnaround communication accuracy.
Conduct post-repair customer satisfaction follow-ups.
Maintain daily communication with estimators and workshop teams.
Monitor approval turnaround times and escalate delays.
Communicate insurance outcomes clearly to customers.
Liaise with insurance companies, brokers, and assessors.
Handle customer complaints professionally and escalate when required.

Skills and Personal Attributes:

Customer-first mindset
Strong verbal and written communication
Attention to detail
Ability to remain calm under pressure
Problem-solving ability
Time management and multitasking
Team collaboration
Professional integrity aligned to company values
Self-motivated.
Honest, trustworthy and highly responsible.
Neat and presentable.

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About Motus Corporation

Motus is a multi-national provider of automotive mobility solutions and vehicle products and services, delivering 77 years of steady growth and reliable value creation. Our leading market presence in South Africa is enhanced by selected international offerings in the United Kingdom, Australia, Asia and Southern and East Africa.

Motus employs over 20 000 people globally and is a diversified (non-manufacturing) business in the automotive sector. Motus is South Africa’s leading automotive group, with unrivalled scale and scope across the automotive value chain.

Motus offers a differentiated value proposition to OEMs, customers and business partners with a business model that integrates our four business segments: Import and Distribution, Retail and Rental, Mobility Solutions and Aftermarket Parts, providing multiple customer touchpoints that support resilience and meet customers’ mobility needs across the vehicle ownership cycle.

Motus has long-standing importer, distribution and retail partnerships with leading OEMs, representing some of the world’s most recognisable brands. We provide automotive manufacturers with a highly effective route-to-market and a vital link between the brand and the customer throughout the vehicle’s lifecycle. In addition, we provide accessories and aftermarket automotive parts for out-of-warranty vehicles and the Mobility Solutions segment sells value-added products and services to customers, including non-insurance and insurance products, consumer mobility solutions, and fleet services.