Main Resposibilites

• Assist in the managing of the F&B Operation which includes Restaurants, Bars, Banqueting, Room Service and Salon Prive.
• Closely work with Groups & Conventions, National Sales, F&B Control, Kitchen and Finance, in ensuring that all persons are effectively communicated to at all times.
• Monitor that the required level of discipline and deportment is being maintained at all times by all employees.
• Responsible for Financial budgets, including all costs and revenues within the allocated portfolio.
• Attend to all Guest queries and complaints timeously and professionally.
• Ensure that standards and services are in line or above those required by the complex’s grading and are maintained at all times.
• Closely work with the Promotions department to ensure the smooth running of all F&B Promotions.
• Monitor that IR and HR policies and procedures are applied consistently throughout the F&B department.
• Ensure maximised profitability through Revenue and Service Improvement Strategies.