Seeking a dynamic and experienced Front of House Manager to lead our audience services, hospitality operations, and venue management. This role ensures a high-quality experience for all production patrons while supporting the successful execution of productions and events.

Key Responsibilities

Operations & Guest Experience

• Develop and implement front of house strategies, policies, and procedures.

• Ensure smooth coordination and presentation of theatre shows and events.

• Deliver an exceptional and welcoming experience for theatre patrons.

• Maintain high standards across theatres, foyers, and public spaces.

• Control and manage patron access across all venues.

• Oversee all functions associated with theatre venues and foyers.

Team & Staff Management

• Recruit, schedule, and manage front of house staff.

• Manage contractors and sub-contractors.

• Lead staff development, performance management, and appraisals.

Financial & Administrative Management

• Manage departmental finances and revenue from sales.

• Prepare statistics and performance reports for senior management.

• Manage inventory and departmental resources.

Event & Production Coordination

• Support event planning and ensure effective show execution.

• Work closely with the Artistic and Production teams on staged performances.

• Coordinate hospitality riders for stakeholders and performers.

Business Operations

• Manage restaurant front and back operations aligned with modern restaurant standards.

• Plan weekly activities, assign responsibilities, and monitor performance targets.

• Conduct weekly monitoring, monthly reporting, and quarterly performance reviews.

Operational Areas

The role oversees multiple operational units, including:

Bars

• Manage the operation of six bars to maximize revenue.

Ticketing

• Oversee box office ticket sales for theatre performances.

Ushering

• Ensure patrons are safely guided and assisted throughout the theatre.

Hospitality

• Provide hospitality services to internal and external stakeholders.

Partnerships

• Build and maintain strong internal and external stakeholder relationships.
  

🎓 Minimum Requirements

• BCom Degree in Business Management or equivalent qualification.

• Minimum 3 years management experience.
  

💼 Key Skills & Competencies

• Budget, facilities, stock, and human resource management.

• Strong leadership and team management skills.

• Excellent communication and stakeholder engagement abilities.

• Event management and operational coordination.

• Customer service excellence.