How you'll role

The Compliance Manager will be responsible for overseeing all regulatory, legal, and risk-related activities of the business. This includes ensuring compliance with all applicable gambling laws, WCGRB regulations, Anti-Money Laundering (AML) requirements, and internal policies. The ideal candidate will also lead risk management strategies to identify, assess, and mitigate risks across the organisation.

What you'll do

Regulatory & Licensing Governance

• Ensure compliance with the requirements of the Financial Intelligence Centre, Western Cape Gambling and Racing Board and Information Regulator

• Act as the primary point of contact with the Western Cape Gambling and Racing Board and manage all regulatory communications

• Oversee all regulatory submissions, notifications, and reporting obligations

• Approve marketing campaigns for regulatory compliance

• Ensure compliance with advertising standards and bonus transparency

• Manage licensing processes, including suitability requirements for Key Individuals and operational approvals

• Coordinate and lead regulatory inspections, audits, and compliance reviews

• Maintain a regulatory breach and incident register, including notification and remediation tracking

• Ensure internal policies and procedures remain aligned with applicable legislation and regulatory standards

• Monitor legal and regulatory developments impacting the gambling industry and ensure the organisation adapts accordingly

• Provide formal compliance reporting and attestations to senior management and the Board where required

AML/CTF & Financial Crime Compliance

• Ensure compliance with the requirements of the Financial Intelligence Centre under the Financial Intelligence Centre Act

• Develop, implement, and maintain the organisation’s Risk Management and Compliance Programme (RMCP)

• Conduct annual RMCP review and board approval process and maintain version control and regulatory submission history

• Conduct periodic Money Laundering and Terrorist Financing (ML/TF) risk assessments

• Oversee customer due diligence (CDD), enhanced due diligence (EDD), and ongoing customer monitoring processes

• Ensure appropriate screening for politically exposed persons (PEPs) and sanctions lists

• Escalate true matches and manage regulatory reporting

• Investigate suspicious activity and ensure the timely submission of Suspicious and Unusual Transaction Reports (STRs)

• Maintain strict confidentiality protocols to prevent tipping-off

• Oversee transaction monitoring controls designed to detect suspicious betting behaviour, third-party funding, and financial crime risks

• Arrange periodic independent reviews of AML/CTF controls and ensure remediation of findings

Enterprise Risk Management

• Develop, implement, and maintain the organisation’s Risk Management framework

• Identify, assess, and monitor operational, financial, regulatory, technological, and reputational risks

• Conduct regular enterprise-wide risk assessments and maintain the corporate risk register

• Define and review the organisation’s risk appetite in alignment with strategic objectives

• Establish Key Risk Indicators (KRIs) and risk monitoring dashboards

• Develop and oversee implementation of risk mitigation strategies and corrective actions

• Participate in new product approval and system change processes to evaluate regulatory and operational risks prior to launch

• Provide regular risk reporting and analysis to senior management and the Board

• Monitor data breach reporting obligations and information requests

Responsible Gambling & Player Protection

• Oversee the implementation and monitoring of responsible gambling policies and player protection measures

• Ensure compliance with social responsibility standards and regulatory expectations

• Oversee the operation of self-exclusion, cooling-off periods, and player limit controls

• Monitor customer activity for potential indicators of gambling-related harm

• Review high-risk player accounts and approve account restrictions or reinstatements where appropriate

• Ensure marketing, promotions, and bonus structures align with responsible gambling obligations

Internal Controls & Operational Oversight

• Collaborate with operational teams to ensure appropriate segregation of duties across operational processes involving high-risk functions

• Oversee system access governance and regularly review staff permissions to sensitive systems and data

• Monitor internal system logs to detect unauthorised access, internal misconduct, or inappropriate customer data access

• Analyse operational reports and logs to identify potential compliance, fraud, or control weaknesses

• Collaborate with finance and operational teams to ensure internal processes meet compliance and audit standards

• Oversee internal audit coordination and ensure remediation of identified control deficiencies

• Support the implementation of staff training and awareness initiatives related to compliance, risk, and internal controls

• Conduct refresher sessions on internal controls, system permissions, and responsible system use