Customer Account Management: Call Centre Agent

Are you a recent graduate who holds a diploma or degree with a little work experience looking to gain valuable work experience? We have an exciting opportunity for you!

We are seeking motivated individuals eager to build their careers. This position offers hands-on experience in a dynamic work environment where you'll have the chance to develop your skills and grow professionally.

Job Purpose:
Engage with customers in a compliant and customer-centric manner to secure a Promise to Pay, ensuring collections and arrears targets are met.

Key Responsibilities:

1. Customer Engagement: Communicate effectively to obtain relevant information.
2. Customer-Centric Approach: Handle interactions with care and professionalism.
3. Teamwork & Self-Management: Collaborate with the team and manage your tasks efficiently.

Competency Requirements:

• Knowledge:
• In-depth understanding of the Pepkor Lifestyle policies, processes, and Collections systems
• Familiarity with relevant legislation (CPA, NCA, etc.)
• Proficiency in Microsoft Office and relevant systems/applications
• Skills:
• Strong telephone etiquette and negotiation abilities
• Effective written and verbal communication
• Conflict management and emotional intelligence
• Business numerical skills and attention to detail
• Behaviours:
• High level of integrity and personal resilience
• Energy, drive, and a customer-oriented mindset
• Ability to influence others and engage with diversity

Minimum Qualification:
Matric certificate  and a  Diploma/ Degree in customer service, business communication, or a related field.