Assistant General Manager

Plettenberg Bay
Salary: Market Related
Job Type: Permanent
Sectors: Hospitality
Benefits: Medical aid and provident fund contribution by the company
Reference: SW006185/CL

Apply before Apr 05 2026 | 29 Days left

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External Application

Vacancy Details

Employer: Helderberg Personnel cc

ASSISTANT GENERAL MANAGER PLETTENBERG BAY: My client, a distinguished 5-Star luxury hotel in Plettenberg Bay, is seeking to appoint an exceptional and experienced Assistant General Manager to join their leadership team. This is an outstanding opportunity for a seasoned hospitality professional to support the General Manager in delivering world-class guest experiences, operational excellence, and continued profitability within one of the Garden Route’s most prestigious hospitality establishments.

Purpose of the Role:
To effectively manage the day-to-day operations of the hotel, oversee staff performance, and ensure exceptional guest satisfaction. The role supports and assists the General Manager in achieving operational excellence and overall profitability of the property.

Key Responsibilities Include but Are Not Limited To:

Assisting the General Manager with daily operational management of the hotel
Assuming full operational responsibility for the property in the absence of the General Manager
Monitoring the performance of all departments and identifying areas for improvement to enhance efficiency and profitability
Providing leadership, training, coaching, and mentoring to Department Heads and staff
Handling guest complaints and ensuring effective service recovery processes
Assisting with the recruitment and selection of hotel staff
Reviewing employee performance and managing disciplinary and personnel processes where required
Ensuring adherence to company policies, procedures, and standard operating practices
Implementing and maintaining full compliance with operational controls, SOPs, and service standards
Ensuring clear, accurate, and timely communication of hotel policies and operational procedures
Supporting the overall operational success and profitability of the hotel
Performing any additional duties as assigned by the General Manager or senior management

Criteria:

Post-matric hospitality qualification
8–10 years’ experience within a luxury 5-star hotel environment
Minimum of 3 years’ experience at senior management level
Strong working knowledge of all key revenue-generating departments, particularly Rooms Division and Food & Beverage
Excellent written and verbal communication skills
Strong numeracy skills with sound financial acumen
High level of English proficiency; a second language would be advantageous
Proven ability to lead and manage a team of 50+ staff members
Highly motivated, energetic, and enthusiastic with a positive attitude
Proficient in hotel operating systems (Opera, Micros or similar)
Highly competent in reporting and the interpretation of operational and financial data
Ability to work shifts as required by operational demands
Live in close proximity to Plettenberg Bay
Own reliable transport essential

Remuneration and Hours of Work:
Market-related remuneration, dependent on qualifications and experience.
Working hours will be aligned with the operational requirements of the hotel.

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.