At our AVI Limited, we believe in collaboration and innovation to drive exceptional results. Our Shared Services departments—spanning IT, Finance, HR, Logistics, Digital, Marketing, and Field Marketing — are essential to the growth of our industry-leading brands. We foster a high-performance culture where teamwork, accountability, and creative problem-solving are celebrated.

Our AVI Field Marketing Share Services team bridges the gap between our brands and the market by creating impactful in-store experiences and engaging directly with customers. We focus on executing marketing strategies at ground level, ensuring our products are both visible and accessible. Through promotional activities and close collaboration with retailers, we drive sales and strengthen our connection with consumers.                                                                                             

Unlock Your Potential! We’re looking for a passionate Contact Center Agent to join our AVI Field Marketing Shared Services Division in Isando on a Fixed Term Contract (FTC) basis. In this role, you be responsible for answering incoming calls from customers to take orders, enquiries and questions, handle complaints, troubleshoot problems and provide information.                 

Reporting Structure:

• Reports to: Contact Center Team Leader

Key Areas of Impact:

• Customer and sales management
• Administration and control
• Order Management
• Ensure any discrepancies are followed up with rep or customer prior to order capture
• Ensure minimum order value and quantity is adhered to
• Ensure all customer order queries are appropriately resolved and communicated
• Ensure all orders are correctly routed and that all special requests for delivery or collection are actioned as per depot procedure
• Forward credit held orders listing to Accounts Receivable department prior to the delivery run and advise buyer when an account is on hold
• Establish and maintain contacts within depots to ensure service requirements are met

What It Takes to Succeed:

Experience that set you up for success:                       

• Two (2) years contact center experience (inbound and outbound)

Qualifications & Certifications that will contribute to your success:

• A completed Grade 12 / Matric certification is essential
• Completed Call Center certification will be an added advantage

Additional Requirements that will enhance your impact for success:

• FMCG industry experience advantageous
• Computer literate - MS Office
• Knowledge of SAP

Take the Next Step with Us

At the heart of our AVI Shared Services Divisions is a commitment to excellence, collaboration, and continuous improvement. Here, you’ll have the opportunity to work with talented professionals across multiple disciplines, allowing you to grow professionally. If you are passionate about making an impact, solving complex problems, and collaborating with others to drive excellence, this is the place for you.