Customer Service Representative

The Customer Service Representative is responsible for delivering exceptional customer support to customers. The role involves handling inbound and outbound customer interactions, resolving product or service queries, and ensuring a positive customer experience while maintaining service level agreements (SLAs) and quality standards.

Key Responsibilities

Attending to pricing queries

Correctly capturing each interaction on SAP

Creating quotations

Generating reports

Handling incoming and outgoing calls, and providing support to customer queries including checking of Proof of Deliveries (PoD) for customers,

Helping our sales reps. to process customer orders

Liaising with customer head buyers concerning new stock and price changes

Placing orders

Stock availability

Successfully solving sales related queries.

Supporting managers with customer complaints and orders.

Creating credits & debits

Liaise with accounts department to check on query content and to see which invoices are not paid.

Month end process (allocation of payments, clearing of accounts)

Logistics and Deliveries:

Booking and ordering stock

Booking deliveries

Capturing order cancellations

Checking on failed deliveries and book items back into stock

Delivery status queries

Liaising with logistics regarding location of stock and delivery dates.

Manage goods and return process and credit requests

Managing failed deliveries,

Processing returns

To check back orders on the account.

Tracking orders and identifying future risks and trends.

Tracking orders for clients

Claims Management:

Investigating customer claims

Logging and clearing claims

Email CV: Leeanne@callforce.co.za