Responsibilities

HR Strategy & Operations

• Develop and implement HR policies and procedures aligned with the company’s operational goals.
• Provide strategic HR support to Operations and Store Management teams across multiple QSR locations.
• Ensure HR practices support operational efficiency, employee engagement, and staff retention.
• Maintain HR governance and compliance across all stores.

Recruitment & Talent Management

• Manage end-to-end recruitment for store-level and management positions across multiple stores.
• Implement recruitment strategies to attract high-performing candidates in the QSR environment.
• Conduct interviews, assessments, and onboarding processes.
• Oversee probation reviews and employee confirmations.

Employee Relations & Labour Compliance

• Guide store management on disciplinary procedures, grievances, and performance management.
• Chair disciplinary hearings and ensure fair and legally compliant processes.
• Represent the company at CCMA conciliations and arbitrations when required.
• Ensure compliance with South African labour legislation, including BCEA, LRA, and EEA.
• Manage industrial relations issues and promote a positive employee relations environment.

Payroll & HR Administration

• Oversee payroll processes to ensure accuracy, compliance, and timely salary payments.
• Manage payroll inputs, including overtime, leave, deductions, and staff changes.
• Ensure compliance with statutory requirements such as PAYE, UIF, and other payroll-related legislation.
• Maintain accurate HR records, employee files, and HR reporting.

Training & Development

• Identify training needs across stores and support employee development initiatives.
• Assist in implementing training programs for store management and staff.
• Promote leadership development and succession planning within the business.

Performance Management

• Implement and manage performance management systems across stores.
• Support store managers with performance improvement plans and employee development strategies.
• Monitor staff productivity and engagement levels.

Multi-Store HR Support

• Conduct regular store visits to support management and staff.
• Ensure consistent HR practices and policies across all locations.
• Support operational teams with workforce planning and staffing levels.

HR Reporting & Compliance

• Prepare HR reports on staffing levels, turnover, absenteeism, and labour costs.
• Ensure HR compliance audits are conducted regularly across stores.
• Support BBBEE, Employment Equity, and Skills Development initiatives where applicable.