Overall purpose of the job: To manage and maintain quality within Fidelity Secure Drive. Maintain and resolve customer related issues. Present and defend Fidelity Secure Drive all fitment related issues where required. 

Duties & Responsibilities:

The job holder is required to manage and maintain all allocated resources. 

Vehicle 

• Cleanliness
• Traffic offences
• Roadworthiness

• Safekeeping of tools

• Complete stock take
• Resolve all missing stock

• Devices are operational   
• Monitor data usage 

• Maintain uniform 
• Ensure uniform is clean and presentable as per PSIRA.

• Complete on the job training with technician when required.
• Attend to all complaints when required.
• Offer product support onsite and remotely.
• Dealing with technical and client queries.
• Assist with fitments when required.
• Complete hardware installations to the highest quality and within the required timelines.
• Repair, Maintain and Installation of Tracking Systems.
• Maintain fitment quality.
• Assist with technical evaluations and repairs.   
• Implement new fitment techniques (OEM fitment guideline requirement implementation).
• Specialised fitment techniques 
• Ensure that personal hygiene is maintained (as per PSIRA).
• Company uniform in good condition.
• Ensure familiarity and adherence to applicable company policies and procedures.  
• Attend and take initiative to develop own skills.
• Providing comprehensive feedback to internal role player.
  

Minimum qualifications and experience:

• Matric
• Driver’s license (code B),
• Clear Criminal Record
• Psira Grade C
• Trade test in motor electrical electronics or similar preferred, 
• Auto-electricians qualification advantageous, 
• At least 6-10 years’ experience in the fitment of vehicle tracking equipment 

Attributes:

• Action orientated
• Good fault finding skills
• Attention to detail 
• Problem Solving

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged

Candidates and Black Female Candidates are encouraged and supported in the FSG team. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.