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Technical Support Specialist

Johannesburg CBD
Salary: R22 000.00 - R30 000.00 Per Month
Job Type: Permanent
Sectors: Warehousing Manufacturing Management
Benefits: 50% Medical Aid
Reference: PTA025548/CN

Apply before Apr 05 2026 | 26 Days left

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Vacancy Details

Employer: Dante Group (Pty) Ltd

Technical Support SpecialistJohannesburg South for a electrical companySalary: R22 000 - 30 000 CTC

Minimum requirements:

Diploma/degree in Electrical and/or completed your Trade Test
3+ years' experience in the electrical field
Prior experience in technical support, customer service, or field support in the electrical
industry is a plus
Familiarity with industrial electrical equipment, automation devices, or control panels.
Knowledge of safety standards and basic troubleshooting tools
Basic knowledge of electrical systems, circuits, and devices
Efficiently conduct and assist customers in fault-finding, troubleshooting, and testing electrical systems/components
Respond to customer inquiries via phone, email, or WhatsApp regarding electrical
products and equipment.
Guide customers through installation, operation, and maintenance procedures
Document customer issues, resolutions, and service reports accurately in the support system
Escalate technical problems to engineering or field teams when necessary
Ensure Freshdesk is continuously up to date.
Maintain up-to-date knowledge of company products, features, and industry standards
Provide basic training or guidance to customers on product usage and safety.
Create detailed electrical drawings to support panel design and production.
Provide accurate and timely quotations for custom panels and non-standard product requests.
Conduct testing on new products to ensure compliance with safety standards, performance expectations, and internal quality benchmarks.

Consultant: Charlene Nel - Dante Personnel Pretoria Silver Lakes
Apply via our website www.dantesa.co.za

If you do not hear from us within 5 days, please accept that your application was unsuccessful

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About Dante Group (Pty) Ltd

Danté Personnel Recruitment (Pty) Ltd, established in 1996, is a national leading recruitment-consulting firm. We offer specialized services to effectively manage the entire recruitment process, for companies based in South Africa and abroad. We service different Business diversities like Mining, Engineering, Technical, Information Technology and Finance.

Our exclusive database of candidates, for all various business verticals, is valuable tool to start the recruitment process. We take up the challenge in finding the right candidate through our extensive network of resources and understanding of the hiring trends.
Our expertise lies in identifying and selecting candidates at all positions, especially middle and senior management. We take pride in our ability to provide all your human resource requirements.