- Somerset West
- Salary: Market Related
- Job Type: Permanent
- Sectors: Engineering IT
- Reference: SW006180/AM
Vacancy Details
Employer: Helderberg Personnel cc
- Technical Support: Provide first-line technical assistance to customers and internal teams, addressing issues related to intraoral scanners, digital workflows, and CoDiagnostiX software
- Installation & Setup: Ensure seamless installation and configuration of hardware and software for new and existing customers
- Training & Education: Deliver engaging training sessions for customers and internal teams on digital solutions, emphasizing their practical applications
- Field Support: Occasionally travel to customer sites to provide hands-on support, troubleshooting, and training
- Product Expertise: Stay up-to-date on Straumann Group’s product portfolio, including CoDiagnostiX, and ensure customers are fully informed of the latest innovations
- Documentation: Maintain accurate records of technical support activities, training sessions, and customer interactions
- Collaboration: Work closely with sales and marketing teams to support customer adoption and satisfaction
Education:
- A+ or N+ certification (or equivalent IT qualification).
- 2–4 years of experience in IT support or a related technical role.
- Basic knowledge of IT infrastructure, including hardware, software, and networking.
- Experience with CAD/CAM systems, dental software, or CoDiagnostiX is an advantage
- Strong troubleshooting and problem-solving abilities
- Excellent communication and interpersonal skills, with the ability to simplify technical concepts for non-technical audiences
- Organizational and time-management skills
- Fluency in English (additional languages are a plus)
- Willingness to travel regionally for customer support and training
- Proactive, adaptable, and eager to learn
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About Helderberg Personnel cc
Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.
Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment
to attending to our clients’ needs, culture and values and to ensure that,
through comprehensive interviews with candidates, the overall match is
determined to ensure a long term relationship. The identity of the client
remains confidential at all times. We understand that our function is to ensure
that the candidate must become a strategic partner to a business instead of a
mere employee. Helderberg Personnel has achieved a steady growth over the last
years and we have evolved into one of the leading agencies in the region. We
have made placements cross functional, cross industry and up to senior
management level.
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