Operations Administrator – Fidelity Cleaning Services

We are looking for an Operations Administrator to provide administrative and operational support to our Cleaning Department.

Key Responsibilities:

• Maintain and update client contracts, files, and operational documentation.

• Assist with recurring invoicing, credit notes, billing checks, and financial administration.

• Support Area Managers with orders, equipment requests, and fixed asset administration.

• Coordinate monthly reports, stock sheets, and operational documentation.

• Liaise with clients to conduct service satisfaction checks and support client retention.

• Assist with HR administration including e-orders, employee changes, and payroll queries.

• Ensure records, shared drives, and operational procedures are kept up to date.

• Support general operational communication including fleet, IT requests, and safety notices.

Requirements:

• Strong administrative and organisational skills.

• Advanced knowledge of MS Word, Excel, and PowerPoint.

• Excellent communication and client liaison skills.

• Ability to manage multiple tasks and meet deadlines.

• Knowledge of the cleaning industry and related legislation is advantageous.

Additional Information:

• Work closely with Area Managers and the Operations team.

• Must maintain a professional image and high attention to detail.