We have a position for an experienced IT Support Technician. You are required to deliver first- and second-line technical support, manage Microsoft 365 and Azure environments, and resolve IT issues in a client-focused service desk environment.

Minimum Requirements:

• CompTIA A+ and Network+ certification or equivalent knowledge
• At least 4 years of experience in a technical IT support role
• Experience using ticketing or service desk management systems
• Verifiable references
• Valid driver’s licence and access to a reliable vehicle
• Ability to work both independently and collaboratively within a team

Duties and Responsibilities:
Key Responsibilities

• Deliver first- and second-level IT support to clients
• Administer and configure Azure resources
• Manage Microsoft 365 environments, including Entra ID/Azure AD
• Address and resolve logged IT incidents and service requests
• Provide support through the service desk and manage support tickets
• Install and configure software applications and systems
• Troubleshoot issues, identify root causes, and assist with problem resolution
• Develop and maintain clear and accurate technical documentation

  
 
PLEASE NOTE:  Thank you for your interest in this position, we will review and be in touch if you are suitable.
 
Due to the amount of applications we receive for each position, we are unable to respond to each one individually. Please accept your application as unsuccessful if you had no feedback within 7 days of applying. Your CV will remain on our database and we will be in touch for other suitable positions.
 
*** In the meantime, please download our EBOOK which will hopefully help you understand our process and how we work.
 
When applying, ensure your CV is in WORD or PDF format, and not scanned. Scanned CV’s will not be considered.  If you are unable to apply through the link we have provided, please upload your CV to our website http://www.istaffrecruitment.co.za/jobs.
 
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