Vacancy Details
Employer: Nexio
ROLE PURPOSE
The Assurance Engineer will have to provide high-level, high-quality assurance role to Vodacom Business cooperate clients, in the Customer Services Operations Centre (CSOC).
ROLE REQUIREMENT
QUALIFICATIONS & EXPERIENCE
The Assurance Engineer will have to provide high-level, high-quality assurance role to Vodacom Business cooperate clients, in the Customer Services Operations Centre (CSOC).
ROLE REQUIREMENT
- Troubleshoot and resolve client issues escalated by the 1st line team
- Troubleshooting and configuration of MPLS VPN’s APN’s and SDWAN Networks
- Troubleshoot and configuration of firewalls
- Troubleshooting and configuring of QOS, OSPF and BGP
- Troubleshoot hosting/switching environments
- Troubleshoot and configuration of IPSec tunnels
- Router and switch software upgrades
- Standby Support
- Provide knowledge sharing and support for 1st and 2nd line engineers
- Lead and manage escalations and direct MTTR breaches
- Manage problem tickets and reoccurring backbone faults
QUALIFICATIONS & EXPERIENCE
- A valid CCNA Cisco certification, CCNP preferred
- 2 - 5 years relevant experience with MPLS Networks
- 2 years SDWAN experience (Preferred)
- Knowledge of ISP Technologies
- Knowledge Security, VoIP or Hosting technology as a secondary skill - L2
- Understanding of IP/GSM/Telecommunications/ICT Industry standards and methods - L1
3 people have applied for this job. 99 people have viewed this job.
About Nexio
At Nexio, we enable our clients to modernise their environments and adopt new technologies. We help them to solve their legacy problems and pave the way for their future digital success.
We’re always looking for self-starters, innovators and smart, creative people to join our ranks. We’re a proud Level 1 BBBEE contributor, with an emphasis on empowerment and transformation.
We’re always looking for self-starters, innovators and smart, creative people to join our ranks. We’re a proud Level 1 BBBEE contributor, with an emphasis on empowerment and transformation.
Looking to start a career at one of South Africa’s most empowered IT companies? Take a look at Nexio’s current openings.
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