🚀 We’re Hiring: Onsite Support & Installation Technician – Lesaka Merchant Division (Hospitality), Port Elizabeth

Lesaka Merchant Division (Hospitality) is expanding our Installation & Support team, and we’re looking for a committed Onsite Support & Installation Technician to join us in Port Elizabeth.

The successful candidate will report to the Area Manager (Eastern Cape) and will play a vital role in ensuring seamless POS and Payment system installations, outstanding onsite technical support, and confident client handovers across the region.

This is an excellent opportunity for a hands‑on, customer‑focused technician who enjoys fieldwork, technical problem‑solving, and ensuring clients receive a smooth go‑live experience.

💼 What You’ll Do

As an Onsite Support & Installation Technician, your responsibilities will include:

✨ Installation & Configuration
• Installing, configuring, and testing POS/Payment hardware (terminals, printers, scanners, cash drawers, network equipment)
• Configuring network and system settings (BIOS, IP addresses, printer paths, etc.)
• Loading and configuring POS client software
• Ensuring every system is fully operational before handover

✨ Onsite Support & Troubleshooting
• Providing onsite support for escalated technical issues
• Delivering after‑hours support on a rotational standby basis
• Conducting thorough onsite testing and providing user orientation during go‑live

✨ Client Handover & Documentation
• Maintaining accurate installation records, service checklists, and sign‑offs
• Ensuring clients are comfortable and fully operational on new systems
• Communicating client feedback, risks, or concerns to internal teams

✨ Team & Operational Support
• Participating in internal training and technical refreshers
• Assisting with major upgrades and rollout projects
• Maintaining company‑issued tools and adhering to safety and compliance standards

✔️ Minimum Requirements

To be considered, you must have:

🔹 Grade 12 / Matric
🔹 A+ and/or N+ certification (or equivalent experience)
🔹 Minimum 1 year of IT hardware support or onsite installation experience
🔹 Experience with POS, retail, or hospitality systems (advantageous)
🔹 Strong technical troubleshooting abilities
🔹 Basic networking knowledge (Ethernet, routers, switches, IP addressing)
🔹 Good communication and client‑interaction skills
🔹 Ability to work independently, including after hours
🔹 Willingness to travel long distances
🔹 Own reliable vehicle

🌟 Who We’re Looking For

Someone who is:

• Customer‑centric
• Technically confident
• Calm under pressure
• Proactive and solutions‑driven
• Comfortable working independently in the field

Preference will be given in support of EE / AA measures.

📊 Key Result Areas (KRAs)

1. Successful Installation & Configuration
   • Installations completed on time and without repeat visits
   • Correct and complete hardware/software setup

2. Client Service & Satisfaction
   • High client satisfaction following installations and support visits

3. After‑Hours Support & Responsiveness
   • Quick response to after‑hours calls
   • Urgent issues resolved within SLA timelines

4. Documentation & Compliance
   • Accurate installation checklists, photos, and sign‑offs
   • Full compliance with installation and safety standards

5. Team Collaboration & Communication
   • Effective communication of client concerns and risks to internal teams
   • Positive contribution to rollout and upgrade projects

6. Asset & Tool Management
   • Proper care and accountability for company‑issued tools, equipment, and hardware

🔗 Ready to Join Lesaka Merchant Division (Hospitality)?

🔥 Take the next step in your technical career — apply now!

If you meet the requirements and are ready to make an impact by supporting leading POS and Payment technology, we want to hear from you.

Don’t miss out — submit your application today or share this opportunity with a talented technician who would be a great fit!

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