Operations Duty Manager ( Tables )

Apply before May 03 2026 | 60 Days left

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Vacancy Details

The Operational Duty Manager role is responsible for ensuring the seamless execution of all key operational functions during their assigned shift. This includes overseeing Gaming (Slots & Tables), Hospitality (F&B & Rooms), Security & Surveillance, and Promotions & Events operations to maintain service excellence, regulatory compliance, financial control, and staff performance.

Lead shift operations across multiple departments, ensuring service delivery and guest satisfaction.
Act as the primary escalation point for guest complaints and service recovery.
Drive loyalty programme engagement and VIP guest experiences.
Manage workforce deployment, shift briefings, and performance monitoring.
Ensure compliance with regulatory, safety, and internal control standards.
Oversee shift-specific functions in Gaming, Hospitality, F&B, Security, or Marketing Events.

Grade 12
Relevant Degree or Diploma
Minimum 5 years’ managerial experience in Gaming, Hospitality, F&B, Security, or Marketing.
Valid Gaming Board Licence or ability to obtain one.
Grade B PSIRA (for Security/Surveillance focus).
Proficiency in MS Office and operational systems (e.g., Bally, OPERA, POS).
Knowledge of Gaming Board regulations and/or forensic auditing advantageous.