Job Outputs:

• Effectively and professionally handling incoming calls, including the accurate taking of messages and speedy relay thereof to relevant people.
• Professionally meet visitors and ensure that they are taken care of.
• Ensure that the reception area is kept clean and tidy at all times.
• Managing the diary for reserving the boardrooms, and timeously ensuring that they are set up as reserved.
• Provide callers with accurate information, taking care to always be knowledgeable and updated on current products, processes, policies.
• Assist with various administrative duties in order to maximize available capacity. This includes data capturing, filing etc.
• Assist with relieving switchboard
• Other duties as assigned.

Minimum Experience:

• 1 year of relevant reception and administration experience.

Minimum Qualification: 

• NQF Level 4 (Grade 12 or similar)

Minimum Requirements:

• Computer literate – MS Office (Word, Excel, Outlook).
• An excellent command of the English language is essential, both verbal and written.

Essential to Note: The successful candidate must have be willing to work overtime and weekends when required.

Competencies:

• Administration skills – highly proficient
• Task/priority management skills
• Attention to Detail – highly proficient
• Accuracy – highly proficient
• Communication skills (telephone skills etiquette and listening skills)
• Business Understanding
• Organising skills
• Able to communicate professionally at multiple levels when dealing with customers, superiors, colleagues and other stakeholders
• Time management, including the ability to respond to and resolve queries and issues in minimum time
• Problem solving
• Team player
• Able to remain calm, composed and work well under pressure 
• Planning, control, and monitoring skills

Personal Attributes:

• Committed
• Professional
• Resilient
• Friendly and approachable
• Patient and passionate about serving people
• Positive, enthusiastic, motivated
• Punctual
• Respectful and courteous
• Neat and presentable
• Honesty and integrity in all business dealings is critical
• Reliable and dependable
• Flexible, able to compromise