Supplier Relationship Manager

Centurion
Salary: Market Related
Job Type: Permanent
Sectors: Management Property
Reference: 174028

Apply before Mar 27 2026 | 25 Days left

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Vacancy Details

Employer: Bidvest Facilities Management

ROLE PURPOSE

The Supplier Relationship Manager (SRM) is responsible for developing, managing, and optimizing strategic relationships with suppliers to ensure service excellence, cost efficiency, innovation, and risk mitigation across the Facilities Management supply chain. The role drives supplier performance, supports transformation objectives, and ensures alignment with organizational procurement and operational strategies.

MAIN OUTPUTS

Supplier Performance & Relationship Management:

Develop and implement a structured Supplier Relationship Management (SRM) framework.
Establish and manage strategic and preferred supplier partnerships.
Facilitate regular supplier performance reviews based on agreed KPIs and SLAs.
Drive continuous improvement initiatives with key suppliers.
Resolve escalations and contractual performance issues.

Contract & Commercial Management

Work closely with the Procurement and Legal teams to ensure contracts deliver maximum value.
Monitor supplier compliance with contractual, commercial, and service delivery obligations.
Identify cost-saving and value-creation opportunities.
Support strategic sourcing initiatives and supplier negotiations.

Operational Support to Facilities Management

Collaborate with operational teams to align supplier performance with service delivery requirements.
Ensure suppliers meet health & safety, quality, and regulatory standards.
Monitor service delivery for soft and hard FM services, including:
- Cleaning
- Security
- Technical maintenance
- Catering
- Pest control
- Landscaping
- Waste management

Risk & Compliance Management

Conduct supplier risk assessments and implement mitigation strategies.
Ensure compliance with:
- BBBEE and supplier development objectives
- ESG and sustainability targets
- Company governance and procurement policies
Maintain an up-to-date supplier database and performance scorecards.

Supplier Development & Transformation

Drive Enterprise & Supplier Development (ESD) initiatives.
Identify and develop emerging and BBBEE-compliant suppliers.
Support localization and transformation strategies.

Reporting & Analytics

Develop and present supplier performance reports and dashboards.
Analyze spend, service levels, and supplier trends to inform decision-making.
Track and report on cost savings, value-add, and innovation delivered by suppliers.

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

Matric (Senior Certificate)
Bachelor’s degree in / or related field:
- Supply Chain Management
- Procurement
- Business Management
CIPS (advantageous)
Valid drivers license
5–8 years’ experience in procurement or supplier relationship management.
Experience in the Facilities Management, Property, or Built Environment sector is highly preferred.
Proven track record in managing strategic suppliers and complex contracts.
Strong commercial and contract management skills
Deep understanding of SRM principles and best practices
Knowledge of BBBEE, ESD, and South African procurement legislation
Excellent stakeholder management and negotiation skills
Data analysis and reporting capability
Risk management and problem-solving ability
Financial and cost management acumen
Relationship building and collaboration
Strong communication and influencing skills
High level of integrity and governance orientation
Supplier performance against SLA/KPIs
Cost savings and value creation
Contract compliance
Supplier risk ratings
BBBEE & supplier development targets
Innovation and continuous improvement initiatives
Stakeholder satisfaction
Ability to manage multiple suppliers and priorities
Excel, Word, PowerPoint, Internet
SAP