Key Responsibilities

• Log service calls and manage engineer schedules for SLA customers.
• Oversee print fleet monitoring software, including reporting and device management.
• Assist with installations, job card tracking, and ticket closures.
• Manage warranty claims, quotes, and invoicing for service calls and consumables.
• Monitor consumable levels and coordinate ordering and pricing comparisons.
• Support CPC and SLA billing, escalations, and contract administration.
• Provide remote and onsite technical customer support when required.
• Assist with forecasting and supply management.

Requirements & Experience

• Valid driver’s license (own vehicle preferred).
• Experience in IT support or technical coordination.
• Strong Microsoft Excel skills (spreadsheets, formulas, filtering, calculations).
• Knowledge of managed print services environment is advantageous.
• Excellent organising, scheduling, and time management skills.
• Ability to work accurately under pressure.
• Strong problem-solving mindset and reliability.

Additional Notes

• Candidate may be required to travel to customer sites to resolve technical service calls.
• Experience with print fleet management systems will be beneficial.