Job Description

Provide technical support, service coordination, and after-sales customer assistance within a managed print services environment. The role focuses on monitoring print fleet systems, managing service schedules, supporting installations, handling consumables, and ensuring SLA customer satisfaction.

Location: Century City, Cape Town

Key Responsibilities

• Log service calls and manage engineer schedules for SLA customers.
• Oversee print fleet monitoring software, including reporting and device management.
• Assist with installations, job card tracking, and ticket closures.
• Manage warranty claims, quotes, and invoicing for service calls and consumables.
• Monitor consumable levels and coordinate ordering and pricing comparisons.
• Support CPC and SLA billing, escalations, and contract administration.
• Provide remote and onsite technical customer support when required.
• Assist with forecasting and supply management.