Candidate Requirements

Customer Experience & Service Delivery

• Promote a high standard of guest service across all table games.

• Resolve guest complaints and disputes professionally and promptly.

• Monitor dealer conduct and interaction with guests.

• Create a welcoming gaming environment to encourage repeat visits.

• Authorise and monitor player complimentaries in line with policy.

• Liaise with VIP hosts regarding high-value guests

Compliance & Gaming Control

• Ensure full compliance with gaming regulations and internal controls.

• Monitor adherence to table games procedures and surveillance requirements.

• Oversee chip inventories, fills and credits.

• Ensure table security standards are maintained at all times.

• Report suspicious behaviour, irregular play, or possible collusion.

• Work closely with surveillance and security teams on incidents.

• Ensure proper completion of gaming documentation and logs.

Financial & Performance Management

• Monitor Win-to-Drop percentage per game and identify variances.

• Analyse table performance trends and implement corrective action where required.

• Drive departmental profitability through effective game mix and table placement.

• Monitor drop figures and revenue targets per shift.

• Manage complimentaries as a percentage of drop (hotel comps and comp line).

• Review daily revenue reports and address underperforming tables.

• Minimise losses related to procedural errors or poor game protection.

Staff Management & Supervision

• Supervise Pit Bosses, Inspectors, and Dealers on shift.

• Manage shift rosters and ensure adequate staffing levels.

• Conduct performance monitoring and coaching where required.

• Address misconduct and report disciplinary matters in line with HR procedures.

• Ensure staff appearance and grooming standards are maintained.

• Facilitate on-the-job training and mentoring for dealers.

• Ensure proper handover between shifts.

Administration & Reporting

• Review and manage Leave Liability Reports.

• Monitor Leave Taken vs Leave Planner to ensure operational stability.

• Approve and monitor Time & Attendance (Kronos) records.

• Verify payroll-related shift data for accuracy.

• Compile and submit shift reports covering performance, incidents, and compliance.

• Ensure accurate documentation of disputes, incidents, and gaming irregularities.

• Maintain proper record keeping for audit purposes.

Operational Control

• Conduct table inspections at shift start and end.

• Monitor table limits and approve limit changes where authorised.

• Ensure correct opening and closing procedures for tables.

• Manage fills, credits, and table transfers.

• Respond to operational emergencies during shift.

• Maintain communication with Slots, Security, Surveillance, and F&B departments.

• Ensure gaming floor readiness before peak periods.