We are a fast-paced wholesale and retail business with a strong focus on delivering exceptional customer experiences. As a leading reseller of Apple products and other premium technology brands, we operate across physical retail stores as well as digital platforms (website and mobile app).

Our people are at the heart of our success. We are passionate about building high-performing teams who consistently deliver outstanding service across every store and every customer touchpoint.

The Opportunity

We are seeking a highly organised and detail-oriented Learning & Development Officer to support the end-to-end coordination and administration of our learning initiatives — with a strong focus on leadership development.

This role is ideal for someone who thrives on structure, logistics, systems, and ensuring that learning experiences are delivered professionally and seamlessly in both in-person and virtual environments.

Key Responsibilities

Learning Programme Coordination

• Coordinate and administer leadership development programmes from planning to completion

• Manage schedules, candidate applications, programme communications, and documentation

• Coordinate venues, facilitators, catering, logistics, attendance registers, and learner support

• Maintain organised digital content and folder structures (Google Drive / LMS)

LMS Administration & Learning Support

• Upload and manage course materials, slides, workbooks, and attendance records

• Track participation and maintain accurate training records

• Support assessment processes, including marking administration and feedback coordination

• Set up and host/co-host online sessions (Zoom, Teams, Google Meet)

• Provide live technical support and troubleshoot issues during sessions

Presentation & Communication Support

• Develop structured, professional learning presentations (Keynote / PowerPoint)

• Support internal L&D communications to ensure clear, consistent messaging

• Maintain dashboards, trackers, and learning journey records

• Support reporting related to programme progress and training metrics

Events & HR Policy Administration

• Coordinate quarterly internal events (e.g., Imbizo sessions)

• Ensure HR policies are updated, formatted correctly, and published on the LMS

• Support Skills Development Facilitator (SDF) activities

• Assist with WSP/ATR submissions and training register administration

• Maintain compliance with relevant SETA processes

Minimum Requirements

Qualifications

• Bachelor’s degree in Human Resources, Education, Psychology, or related field

• L&D / Training Management qualification (advantageous)

• SETA / ETDP accreditation (preferred)

• Knowledge of e-learning platforms / LMS (beneficial)

Experience

• 3–5 years’ experience in Learning & Development, training coordination, or HR support

• Experience in a fast-paced retail or tech environment (advantageous)

• Project coordination / project management experience

• SDF experience including WSP/ATR submissions (advantage)

• Working knowledge of SETA processes (advantage)

• Advanced MS Office skills (especially Excel and PowerPoint)
  

• Confident LMS administration

• Comfortable hosting virtual sessions (Zoom, Teams, Google Meet)

• Strong data tracking and reporting capability

If you are passionate about operational excellence in learning and development and want to contribute to building high-performing teams, we would love to hear from you.