Job OverviewWe are seeking a professional, service-driven Front of House (FOH) / Receptionist to deliver exceptional guest experiences at a luxury 4-star lodge. The successful candidate will be responsible for welcoming guests, managing reception operations, and ensuring outstanding hosting standards. This role requires a warm personality, strong communication skills, and a passion for hospitality excellence. Key ResponsibilitiesWelcome and assist guests in a professional and friendly manner.Deliver exceptional hosting and guest service experiences at all times.Manage guest check-ins and check-outs efficiently.Handle guest enquiries, requests, and complaints promptly and professionally.Coordinate guest activities, bookings, and lodge services.Maintain accurate reservation and guest records.Ensure reception and guest areas are well-presented at all times.Work closely with other departments to ensure seamless guest experiences.Maintain high service standards aligned with lodge expectations.

Minimum Requirements (Job Specification)
Experience & Qualifications

• Previous Front of House or receptionist experience in a 4-star lodge or similar hospitality environment.
• First Aid Level 1 certification (advantageous — can be completed through the lodge).
• Strong knowledge of guest service and hospitality standards.

Skills & Competencies

• Exceptional hosting skills (essential requirement).
• Outgoing, friendly, and professional personality.
• Excellent communication and interpersonal skills.
• Strong attention to detail.
• Ability to remain calm under pressure.
• Professional appearance and conduct.
• Strong organisational and administrative skills.

Additional Requirements

• No pets or dependants (live-in position).
• Ability to work flexible schedules.

 
Employment Terms & Benefits

• Work Cycle: 6 weeks on / 2 weeks off.
• Annual Leave: 14 days per year.
• Accommodation: Live-in position.
• Provident Fund: Available after 3-month probation period.
• Meals: Food provided while hosting.

Uniform: Provided by the lodge.