We are seeking a driven and experienced Branch Manager to lead and manage our branch operations within the refrigeration industry. The ideal candidate will have a strong sales background, solid technical knowledge of refrigeration products, and the ability to drive operational excellence, team performance, and customer satisfaction.
This role requires a hands-on leader who takes ownership, thrives in a fast-paced environment, and ensures the branch operates efficiently and profitably.
 
Key Responsibilities
Branch Operations & Performance

Create, improve, and implement processes and systems to ensure the branch runs smoothly and efficiently.
Monitor and analyse product sales performance, identifying and resolving issues contributing to slow-moving stock.
Review and report on item group sales performance to the Sales Manager.
Drive branch profitability through strong sales management and operational control.

Sales & Customer Management

Maintain and grow the branch’s customer base.
Conduct regular customer visits and calls to gather feedback on service levels and strengthen relationships.
Leverage existing industry networks to generate new business opportunities.
Ensure high levels of customer service and satisfaction at all times.

Team Leadership & People Management

Recruit, select, and onboard branch employees.
Lead, motivate, and develop the branch team to achieve performance targets.
Foster a culture of accountability, teamwork, and continuous improvement.
This role requires a hands-on leader who takes ownership, thrives in a fast-paced environment, and ensures the branch operates efficiently and profitably.