Role Purpose:

The branch administrator supports the efficient day-to-day operations of the branch by providing administrative, operational and coordination support to the Branch Manager, sales team, and other internal departments. This role ensures that administrative processes run smoothly, deadlines are met, compliance standards are upheld, and the branch maintains high service levels internally and externally. 

Key Responsibilities: 

Contract & Lead Management:

• Capture, verify and issue leads for contracts to be submitted to OTC.
• Verify staff leads and prepare monthly payment schedules for lead payouts. 

Sales Administration:

• Complete Sales Administration function during the transition over to the new system.
• Collate and capture daily and weekly rep feedback on the system.
• Manage sales reps' diaries, including rescheduling appointments when required. 
• Compile month-to-date and pending reports for progress and management meetings. 

Branch Meetings & Reviews:

• Minute-taking for branch reviews and DICE meetings.
• Prepare monthly and quarterly Power-Point presentation for reviews.
• Provide relief support when the primary Branch Admin is absent.

Marketing & Events: 

• Arrange branch-level marketing campaigns.
• Coordinate quarterly and annual awards functions for the branch.

HR & Payroll Support:

• Prepare and submit monthly attendance registers to payroll.
• Maintain accurate time-keeping records for all staff within the department.
  

Procurement & Vendor Management:

• Source and load new vendors for procurement purposes. 
• Manage vendor invoicing and payments, including submitting requisitions. 

Reporting & Data Management:

• Collate daily and monthly statistics for management upon request. 
• Maintain accurate administrative and operational records across all branch functions. 

Communication & Support:

• Reception management - greet and assist all visitors to the branch 
• Handle all incoming calls and attend to queries from management, reps, clients, and other internal departments.
• Support the branch manager with administrative, operational and reporting tasks. 
• Ensure overall branch compliance with internal procedures and company standards.

General & Ad Hoc:

• Provide Administrative support where required to ensure uninterrupted branch operations 
• Undertake ad hoc duties as assigned by the Branch manager or leadership team.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.